Intensive care patient and family satisfaction

Sarode, Vineet; Sage, Deborah; Phong, Jenny; Reeves, John H.

doi:10.1108/ijhcqa-02-2014-0018

Cited by 12 publications

(8 citation statements)

References 10 publications

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“…Areas with most room for improvement were management of patients’ agitation, emotional support of the family, consistency of information, and inclusion in and support during decision-making processes. Similar levels of satisfaction have been found in a number of ICU family satisfaction studies [ 14 , 26 – 28 ]. Furthermore, areas for improvement are similar to results from a recent German FS-ICU study [ 26 ].…”

Section: Discussionsupporting

confidence: 83%

Satisfaction with quality of ICU care for patients and families: the euroQ2 project

et al. 2017

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BackgroundFamilies’ perspectives are of great importance in evaluating quality of care in the intensive care unit (ICU). This Danish-Dutch study tested a European adaptation of the “Family Satisfaction in the ICU” (euroFS-ICU). The aim of the study was to examine assessments of satisfaction with care in a large cohort of Danish and Dutch family members and to examine the measurement characteristics of the euroFS-ICU.MethodsData were from 11 Danish and 10 Dutch ICUs and included family members of patients admitted to the ICU for 48 hours or more. Surveys were mailed 3 weeks after patient discharge from the ICU. Selected patient characteristics were retrieved from hospital records.ResultsA total of 1077 family members of 920 ICU patients participated. The response rate among family members who were approached was 72%. “Excellent” or “Very good” ratings on all items ranged from 58% to 96%. Items with the highest ratings were concern toward patients, ICU atmosphere, opportunities to be present at the bedside, and ease of getting information. Items with room for improvement were management of patient agitation, emotional support of the family, consistency of information, and inclusion in and support during decision-making processes. Exploratory factor analysis suggested four underlying factors, but confirmatory factor analysis failed to yield a multi-factor model with between-country measurement invariance. A hypothesis that this failure was due to misspecification of causal indicators as reflective indicators was supported by analysis of a factor representing satisfaction with communication, measured with a combination of causal and reflective indicators.ConclusionsMost family members were moderately or very satisfied with patient care, family care, information and decision-making, but areas with room for improvement were also identified. Psychometric assessments suggest that composite scores constructed from these items as representations of either overall satisfaction or satisfaction with specific sub-domains do not meet rigorous measurement standards. The euroFS-ICU and other similar instruments may benefit from adding reflective indicators.Electronic supplementary materialThe online version of this article (doi:10.1186/s13054-017-1826-7) contains supplementary material, which is available to authorized users.

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Section: Discussionsupporting

confidence: 83%

Satisfaction with quality of ICU care for patients and families: the euroQ2 project

et al. 2017

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“…Teigiama, jog išsamus informacijos suteikimas apie pacientui taikomą gydymą ir slaugą ITS gali sumažinti nerimo lygį bei padidinti šeimos narių pasitenkinimą sveikatos priežiūros paslaugomis [1]. Pacientų šeimos narių pasitenkinimą taip pat formuoja medicinos personalo kompetencija, paciento priežiūros kokybė, pateikiamos informacijos nuoseklumas, artimųjų įtraukimas į sprendimų priėmimo procesą [4]. Šeimos nariai nėra tik gydymo įstaigos lankytojai, jie taip pat turi savo nuomonę ir lūkesčius, todėl vertinant paciento šeimos poreikius ir pasitenkinimą gydymu informacijos prieinamumas ir sprendimų priėmimas turėtų būti neatsiejama kokybės vertinimo dalis [5].…”

Section: įVadasunclassified

Pacientų Šeimos Narių Pasitenkinimo Gydymu Ir Slaugos Kokybe Bei Sprendimų Priėmimu Lietuvos Sveikatos Mokslų Universiteto Kauno Klinikų Neurochirurgijos Intensyvios Terapijos Skyriuje Vertinimas

Sasnauskaitė¹,

Jašinskas²,

Tamošuitis³

et al. 2019

Health Sciences

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Intensyvios terapijos skyriuose gydomi pacientai dažnai negali išreikšti savo požiūrio ir nuomonės apie jiems taikomą gydymą ir slaugą dėl kritiškai sunkios sveikatos būklės. Tokiais atvejais artimieji tampa jų atstovais, veikiančiais pacientų vardu. Artimieji, vertindami personalo darbą, gydymo sprendimų priėmimą, taip pat tampa ligoniui taikomo gydymo ir slaugos kokybės vertintojais. Dėl šios priežasties medicinos personalo veikla turi užtikrinti ne tik tinkamą intesnsyvios terapijos skyriuje gydomo paciento priežiūrą, bet ir atsižvelgti į pacientų artimųjų nuomonę bei lūkesčius. Tyrimo rezultatai parodė, kad pacientų artimieji pasitenkinimą gydymo ir slaugos kokybe bei sprendimų priėmimu vertina gerai.

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“…Family‐centered care can improve the communication of patients, family and medical staff, and hence improve the patients' recovery (Patricia Lange, ). Due to the unique environment of the intensive care unit (ICU), patients' families are constantly quarantined outside of the wards and cannot accompany the patients all of the time (Sarode, Sage, Phong, & Reeves, ). Besides, patients in the ICU often have severe illnesses which endanger their lives.…”

Section: Background and Objectivesmentioning

confidence: 99%

Effects of the use of interactive E‐books by intensive care unit patients' family members: Anxiety, learning performances and perceptions

Lee¹,

Wang²,

Hwang³

et al. 2018

Brit J Educational Tech

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In an intensive care unit (ICU), patients' families play a very important role; however, they often lack medical knowledge and are extremely anxious, which could affect their ability to take care of the patients. The effects of giving conventional paper‐based instruction are limited in terms of improving patients' families' understanding of the facilities and the rules in the ICU and in reducing their anxiety. Therefore, in this study, an interactive e‐book was developed to present the nursing education content to ICU patients' family members. An experiment was conducted to compare the learning performances and perceptions of the patients' family members learning with the interactive e‐book and those who learned with the conventional approach. The research results showed that the nursing e‐book significantly improved the learning performances of the ICU patients' family members, although their anxiety was not immediately reduced. Moreover, the family members perceived that the e‐book was useful and easy to use, and generally showed high satisfaction with its use. This reveals the potential of using interactive e‐books to improve the quality of nursing service in hospitals.

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Intensive care patient and family satisfaction

Abstract: This study provided a simple and effective mechanism to monitor consumer satisfaction with ICU.

Cited by 12 publications

References 10 publications

Satisfaction with quality of ICU care for patients and families: the euroQ2 project

Satisfaction with quality of ICU care for patients and families: the euroQ2 project

Pacientų Šeimos Narių Pasitenkinimo Gydymu Ir Slaugos Kokybe Bei Sprendimų Priėmimu Lietuvos Sveikatos Mokslų Universiteto Kauno Klinikų Neurochirurgijos Intensyvios Terapijos Skyriuje Vertinimas

Effects of the use of interactive E‐books by intensive care unit patients' family members: Anxiety, learning performances and perceptions

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