Intended and unintended consequences of strategies to meet performance benchmarks for rheumatologist referrals in a centralized intake system
Deborah A. Marshall,
Toni Tagimacruz,
Claire E. H. Barber
et al.
Abstract:RationaleTimely assessment of a chronic condition is critical to prevent long‐term irreversible consequences. Patients with inflammatory arthritis (IA) symptoms require diagnosis by a rheumatologist and intervention initiation to minimize potential joint damage. With limited rheumatologist capacity, meeting urgency wait time benchmarks can be challenging. We investigate the impact of the maximum wait time guarantee (MWTG) policy and referral volume changes in a rheumatology central intake (CI) system on meetin… Show more
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