Integration: is it the key to effective implementation of the EFQM Excellence Model?

Abstract

Purpose -The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/methodology/approach -A literature review reveals several factors in relation to integration. These factors were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities. Findings -Evidence was found to support the view that the more that integration took place, the more likely it would be that implementation would be effective.Research limitations/implications -The research only covers four cases and therefore is only generalisable back to theory rather than to the population of UK university academic units. Practical implications -The paper proposes mechanisms for integrating the use of the EFQM Excellence Model into the organisation. Originality/value -This paper makes a contribution to the understanding of integration and its effect on the implementation of a quality improvement methodology. Academic managers in universities (and possibly managers in other organizations) may find its recommendations useful if planning a similar implementation. Keywords European Foundation for Quality Management, Total quality management, Self assessment, Integration, Universities, United Kingdom Paper type Research paper Introduction A large research project (the author's PhD) was carried out to examine in detail how the EFQM Excellence Model implementation process had been conducted in a number of cases in UK university academic units with a view to developing a guidance framework for implementation of the EFQM Excellence Model in this particular context. This drew upon the successes and difficulties identified in the case studies and the existing literature on the implementation of the EFQM Excellence Model and other total quality management (TQM) approaches in universities and other contexts. This paper focuses on one major aspect of that research; the integration issues that are important to consider when attempting to implement the EFQM Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Shih and Gurnani (1997) identified that many quality management programmes failed because there was a lack of integration between these and other

Η Εφαρμογή Της Προσέγγισης Της Διοίκησης Ολικής Ποιότητας Στην Τριτοβάθμια Εκπαίδευση: Η Περίπτωση Των Ηλεκτρονικών Διοικητικών Υπηρεσιών

“…Για να εφαρμοστεί επιτυχώς η ΔΟΠ και να βελτιωθεί η ποιότητα των τριτοβάθμιων εκπαιδευτικών ιδρυμάτων χρειάζονται κάποιες προϋποθέσεις οι οποίες έχουν σημειωθεί από έρευνες. Αυτές είναι η εμπλοκή των εργαζομένων, η εστίαση στον πελάτη και η ικανοποίησή του (Zakuan και συν., 2012;Ζubair, 2013;Al Omoush και συν., 2015, Saberi και συν, 2015Nadin & Al-Hinai, 2016), η δέσμευση της ηγεσίας (Davies, 2008;Zakuan και συν., 2012;Militaru και συν., 2013;Ζubair, 2013;Al Omoush και συν., 2015) και συγκεκριμένα η μετασχηματιστική ηγεσία η οποία φαίνεται να έχει σημαντικές θετικές επιδράσεις στις πρακτικές της ΔΟΠ (Argia & Ismail, 2013). Ακόμη, η κινητοποίηση και η αποδοτική επικοινωνία των μελών ενός ανώτατου εκπαιδευτικού ιδρύματος συγκαταλέγονται στους βασικούς πυλώνες για την επιτυχημένη εφαρμογή της ΔΟΠ ( Taskov & Mitreva, 2014).…”

Designing a New Model in Order to Convey the Voice of Employees and Customers to Organization's Processes

“…The EFQM excellence model (see Figure 1) is a non-prescriptive framework with nine dimensions, called criteria, of which five are enablers (leadership, policy and strategy, people, partnerships and resources and processes describe how things are done in the organisation) and four results criteria (customers, people, society and key performance describe what is achieved by the enablers) (Conti, 2007;Jacobs & Suckling, 2007;Davies, 2008).…”

“…This model introduced in 1991 and the new version of EFQM model mentioned in 2003 that use in organizations at present (Davies, 2008).…”

The European Foundation Quality Management Evaluation of Greek Primary and Secondary Education

“…The excellence model European Foundation of Quality Management (EFQM) constitutes one of the most important and most controversial options for the management and evaluation of the quality of institutions of education. Studying the international books and journals, many researchers applied this model in order to complete the assessment on the examined educational system (Tarí, & De Juana-Espinosa, 2007;Steed, 2002;Steed et al 2005;Osseo-Asare & Longbottom 2002;Davies, 2008;Calvo-Mora, et al 2006;Rosa & Amaral, 2007).…”