Integrating the Usability into the Software Development Process - A Systematic Mapping Study

Abstract

With the increasing use of interactive applications, there is a need for a development with better quality and a good interaction that facilitates the use for end users, because such applications are increasingly present in daily life. Therefore, it is necessary to include usability, which is one of the important quality attributes, in the development process for obtaining good acceptance rates and, consequently, improving the quality of these applications. In this paper we present a Systematic Mapping Study (SM) that assists categorizing and summarizing technologies that have been used in order to improve usability. The results from our SM show some technologies that can help improving usability in various applications. Also, it identifies gaps that still need to be researched. We found that most technologies have been proposed for the Testing phase (67.28%) and that Web applications are the most evaluated type of application (52.65%). We also identified that few technologies assist designers improving usability in the early stages of the development process (13.50% Analysis phase and 15.95% Design phase). The results from this SM allow observing the state of the art regarding technologies that can be integrated into the development process, aimed at improving the usability of interactive applications.

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