This paper traces the role of ideology in shaping the beliefs and situated knowledge used by information technology and security managers to make sense of and justify systems of surveillance they oversee. In particular, the analysis explores the role of the contested meanings of the ideology of 'freedom' as an important resource in this process of meaning construction, providing a ground-level account of the process of interpellation, described by Louis Althusser as the subjectification of individuals by ideology made available from dominant discourse.
INTRODUCTIONIn conversation, the head of security of a school district in the suburban United States described a project that he was in the process of implementing across his schools. He had tied together a number of security technologies into a single centrally managed system that he explained was known as a PSIM ("pee'-sim")-a physical security information management system. The technology components consisted of automated cameras with a view overlooking school buildings and areas of the surrounding neighborhood, automated locks on classroom doors, "mini command centers" at reception desks, "duress pendants" worn by secretaries, geo-fenced social media monitoring, and cell phone tracking systems within buildings. All of these fed into a central command center at the district office with wall-sized banks of monitors enabling security staff to look in on and manage situations they were alerted to by people on campus or automated notifications. He described the benefits of the PSIM implementation enthusiastically, portraying students and teachers as being "empowered" by their emergency drill training, and their ability to call lockdowns from any intercom box across the campus. He went on to explain how these components "when they're deployed correctly and right, enhance your learning environment and your school." In his depiction, there was no sense of concerns often expressed in discussions of surveillance, for example about tradeoffs between privacy and security. Instead, he summarized his positive assessment of the system saying, "I believe this technology enhances our freedom. That's just my thought." The statement was jolting.In many further conversations with managers involved in projects of surveillance, ruptures in meaning arose like the one described above, clashes between the 'common sense' perspectives of researchers and participants, and among participants. As Louis Althusser argued in "Ideology and Ideological State Apparatuses" (1971), such commonsense beliefs often come to be seen as "obvious" through the process of interpellation, whereby subjects freely incorporate ideology into their conceptions of self. In our conversations about surveillance and security, the concept of 'freedom' emerged as an important resource for participants in making sense of their own practices and systems. As the historian Eric Foner (1998) has shown, the ideology of freedom has been a continuous site of contention in the
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