“…The literature points to the need to advance the assessments of interactions in the M/O interface (Sombultawee and Boon-itt, 2018). In this sense, we have identified studies that use mathematical modeling to optimize decisions between marketing and operations (Wong and Lesmono, 2013; Kuthambalayan et al , 2014; Fu et al , 2019), studies using mathematical modeling and the application of a case study to confirm the models (Hong et al , 2012; Wang and Chen, 2012; Özer and Uncu, 2015). In addition, there are studies that use surveys (Hsiao and Chen, 2013; Sardana et al , 2016; Song and Liao, 2019) and case studies (Mollenkopf et al , 2011, Marques et al , 2014; Hutton and Eldridge, 2019).…”