Integrating guanxi into technology acceptance: An empirical investigation of WeChat

Lisha, Chen; Fei, Goh Chin; Sun, Yifan; Rasli, Amran

doi:10.1016/j.tele.2017.05.003

Cited by 91 publications

(49 citation statements)

References 83 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Considering that China has a relatively weak institutional and legal environment, swift guanxi, as an informal buyer-seller relationship characterized by mutual reciprocity, plays a vital role in predicting social commerce intentions (Ou et al, 2014). This has been demonstrated in various studies (Lisha et al, 2017). To further illustrate this idea, the descriptive study by China Internet Network Information Center showed that social media such as WeChat was be used to build swift guanxi (CNNIC, 2015).…”

Section: Relationship Qualitymentioning

confidence: 99%

Understanding Chinese consumer engagement in social commerce

Lin

Lei

Yan

et al. 2018

INTR

123

113

View full text Add to dashboard Cite

Purpose-Building on the Chinese guanxi perspective, the purpose of this paper is to develop a theoretical model that explains the indirect effects of social support from friends on social commerce intentions, as mediated through the relational aspects that potential buyers develop with sellers. Design/methodology/approach-Hypotheses are tested with partial least squares (PLS)-graph applied to data collected via a survey of social media users (n ¼ 511). SPSS and PLS-graph are the statistical analysis tools used in this study. Findings-Relationship exists in social commerce interactions and its quality can be captured by swift guanxi and trust. These swift relationships matter as they drive users' behavioral intentions on social commerce sites. The informational and social support people receive from friends helps in improving the relationship quality and can indirectly influence user behaviors on these sites. Research limitations/implications-This study has relied on a convenient sampling and this may limit the generalizability of the findings. Future research should employ broader and more random sampling techniques to re-validate and extend the findings. Originality/value-The interpersonal aspect of relationship quality has received little attention in the social commerce literature. This study develops a theoretical model that explains consumers' intention in social commerce. The findings reveal the mechanisms through which different types of social support indirectly influence social commerce intentions. They provide a unique glimpse into consumer behavior in Chinese settings, in which the guanxi aspect of relationship quality highly matters.

show abstract

Section: Relationship Qualitymentioning

confidence: 99%

Understanding Chinese consumer engagement in social commerce

Lin

Lei

Yan

et al. 2018

INTR

123

113

View full text Add to dashboard Cite

show abstract

“…Questionnaires were sent to consumers on WeChat between June and August 2017. Convenience sampling was used in this research and it is in accordance with the sampling methods adopted in many similar papers conducted using social media survey [35][36][37]. Sojump (https://www.wjx.cn/) is a powerful humanized questionnaire survey platform in China, which can provide a professional online questionnaire survey.…”

Section: Data Collectionmentioning

confidence: 99%

Food Safety Risk Information-Seeking Intention of WeChat Users in China

Zhao-hui

Paudel

Wen

et al. 2020

IJERPH

View full text Add to dashboard Cite

Consumers’ food safety risk information-seeking behavior plays a vital role in improving their food quality and safety awareness and preventing food safety risks. Based on the Risk Information Seeking and Processing Model (RISP), this paper empirically analyzes the food safety risk information-seeking intention of consumers in WeChat and influencing factors under the impact of food safety incidents. We use data from 774 WeChat users and apply the Structural Equation Modeling (SEM) approach. We also conduct multigroup analysis with demographic characteristics as moderating variables. The results demonstrated that: (1) Risk perception (p ≤ 0.01) has direct significant positive effects on consumers’ intention to seek food safety information. Besides, higher risk perception (p ≤ 0.01) regarding food safety risks will make people feel more anxious and threatened, and then expand the gap between the information they need and the relevant knowledge they actually have (p ≤ 0.1), which will further stimulate them to seek more information (p ≤ 0.05). (2) Informational subjective norms (p ≤ 0.01) can not only directly affect consumers’ information-seeking about food safety, but also indirectly affect consumers’ intention through information insufficiency (p ≤ 0.01). (3) The more consumers trust the relevant channels (p ≤ 0.01), the stronger their intention to search for food safety risk information. Moreover, the multiple-group analysis also shows that the effects of consumers’ gender, age, educational background, and average monthly earnings are different among different groups. Furthermore, implications are put forward for food safety risk communication efforts in China.

show abstract

“…Regarding the principal SSTs at Incheon International Airport, self-check-ins accounted for 37% (among passengers in participating airlines), self-bag drops accounted for 9.8% (among passengers in participating airlines), and automated immigration control accounted for 38.9% (among passengers routed through immigration) (Incheon International Airport Smart Check-in Management Report, 2018). Although the application of SSTs in the airport industry is becoming more important by the day and research on SSTs effects in diverse industries have been conducted, most studies have focused on the effects of airport SSTs on passenger behavioral intention [4][5][6][7]. Because self-service characteristics can depend on passenger self-efficacy and wait times, research on how these two factors have an effect on self-service has become more important [8,9].…”

Section: Introductionmentioning

confidence: 99%

The Effect of Airport Self-Service Characteristics on Passengers’ Perceived Value, Satisfaction, and Behavioral Intention: Based on the SOR Model

Kim

Park

2019

Sustainability

View full text Add to dashboard Cite

This paper analyzes the effects of airport self-service characteristics on behavioral intention through the perceived values and satisfaction in passengers based on the Stimulus-Organism-Response (SOR) model. For this purpose, a survey was conducted with passengers having used self-service technologies (SSTs) at Incheon International Airport. A total of 400 questionnaires were then analyzed using structural equation modeling. Four SST factors—functionality, enjoyment, customization, and convenience—were found to have significant effects on behavioral intention through the perceived values and customer satisfaction. As for the moderating effects of self-efficacy and waiting time, significant differences were found in the effects of the airport self-service characteristics. The results of this study are expected to be useful as basic data to aid strategies to develop and improve SSTs at Incheon International Airport.

show abstract

Integrating guanxi into technology acceptance: An empirical investigation of WeChat

Cited by 91 publications

References 83 publications

Understanding Chinese consumer engagement in social commerce

Understanding Chinese consumer engagement in social commerce

Food Safety Risk Information-Seeking Intention of WeChat Users in China

The Effect of Airport Self-Service Characteristics on Passengers’ Perceived Value, Satisfaction, and Behavioral Intention: Based on the SOR Model

Contact Info

Product

Resources

About