Globally there has been an increased use of unregulated healthcare workers (UHCW) due to rising demands for healthcare, escalating healthcare costs and nursing workforce shortages (Duffield et al., 2018). The COVID-19 pandemic has placed further pressure on already struggling healthcare systems resulting in an immediate need to build workforce capacity to meet care demands (Dow et al., 2020;Fan et al., 2021). However, prior to COVID-19 healthcare organizations were already redesigning care delivery models in