Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management

Avgar, Ariel C.

doi:10.1177/0019793919885819

Cited by 14 publications

(15 citation statements)

References 58 publications

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“…Workplace conflict is an important area of inquiry across several academic disciplines (Avgar, 2020). Conceptually, this area of research can be divided into the antecedents to and consequences of workplace conflict.…”

Section: Structural and Proximate Causes Of Workplace Conflictmentioning

confidence: 99%

Becoming a pirate: Independence as an alternative to exit in the gig economy

Maffie

2022

Brit J Industrial Rel

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How and why do platform workers ‘quit’? Drawing on original qualitative data from 84 ride‐hail drivers, the author finds that platform companies use information asymmetries to downplay the true cost of working a ‘gig’. Once workers realize these costs, some exit, yet others cannot because they have come to rely on their ride‐hail income to meet their short‐term needs, a phenomenon the author refers to as ‘acquired dependence’. In response, the author finds these workers begin their own ‘pirate’ (illegal) taxi operations to decrease their dependence on platform companies. These findings are then used to develop an original survey instrument that tests if drivers’ ‘acquired dependence’ is associated with ‘pirate’ taxi operations. Using survey data from 330 ride‐hail drivers, the author finds evidence that drivers with greater acquired dependence are more likely to develop off‐app ‘pirate’ taxi operations. In doing so, this article develops both a new category of conflict and response for marketized employment relationships.

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Section: Structural and Proximate Causes Of Workplace Conflictmentioning

confidence: 99%

Becoming a pirate: Independence as an alternative to exit in the gig economy

Maffie

2022

Brit J Industrial Rel

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“…It is essential that theory development in this area account for the consequences of these choices for both workers and employers. The unionized grievance process has long been linked to a host of employer and worker outcomes (Freeman and Medoff 1984; Budd and Colvin 2008; Pohler and Luchak 2014), yet far less is known about how non-union alternatives affect these stakeholders (for a discussion see Avgar 2020). Thus, one way to assess the outcomes associated with relational exchange models is to compare these to the effects the unionized grievance process has been shown to have on firms and workers.…”

Section: Non-union Relational Exchange Models: Five Proposed Configurations and Their Associated Outcomes For Workers And Organizationsmentioning

confidence: 99%

Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice

Avgar

2021

ILR Review

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For much of the 20th century, a sizeable proportion of the workforce in the United States had access to a combination of dispute resolution and voice options through the union grievance process. The vast majority of today’s workforce, however, no longer does. The focus of this article is the proliferation of alternative relational exchange models developed in non-union firms. The author develops a theoretical framework proposing variation in the overarching non-union models employed by firms as a function of distinct organizational features and strategies. These models are the product of distinct configurations of voice and dispute-resolution strategies. The author proposes five alternative non-union models, discusses the internal and external characteristics associated with them, and evaluates distinct employer and worker outcomes.

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“…As noted by Rahim et al (2000) conflict arises when an individual perceives that his or her goals, attitudes, values, or feelings are different from those of another individual. In addition, Avgar (2020) noted that conflict in the workplace is a product of decisions, activities, processes, and practices across the organisation that occur among different stakeholders.…”

Section: Workplace Conflictmentioning

confidence: 99%

Towards Understanding of Workplace Conflict: An Examination Into Causes and Conflict Management Strategies

Egerová

Rotenbornová

2021

PMC

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Workplace conflict is regarded as a naturally and unavoidably occurring phenomenon in today's organisations. To identify the causes of workplace conflict it is critically important to determine appropriate conflict management strategies and effectively manage conflict. The purpose of this study was to explore causes of interpersonal conflicts between managers and employees and the conflict management styles used to handle these conflicts. A qualitative approach including thematic analysis and content analysis was employed. The thematic analysis was carried out to explore the themes concerning causes of conflicts between managers and employees. The content analysis was used to identify the conflict management styles. The data for both analyses included 47 individual written assignments describing conflict situations between managers and employees. Four general themes including poor management, manager personality, poor communication and differences in views emerged from the thematic analysis. Each theme also encompassed a number of subthemes. The findings of the content analysis showed that fight was the most adopted style used by both male and female managers. The findings also revealed that three styles emerge as the most frequently adopted by employees including avoidance, adaptation, and collaboration. The practical implications and limitations of this study are discussed. Keywords: causes of conflict, conflict management styles, gender, qualitative analysis, workplace conflict

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Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management

Cited by 14 publications

References 58 publications

Becoming a pirate: Independence as an alternative to exit in the gig economy

Becoming a pirate: Independence as an alternative to exit in the gig economy

Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice

Towards Understanding of Workplace Conflict: An Examination Into Causes and Conflict Management Strategies

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