Integrating analysis of customers' processes into roadmapping: The value-creation perspective

Komssi, Marko; Kauppinen, Marjo; Töhönen, Harri; Lehtola, Laura; Davis, Alan M.

doi:10.1109/re.2011.6051662

Cited by 12 publications

(3 citation statements)

References 28 publications

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“…Research on RE method adoption highlights the need for industry involvement during method development [25]. Testing methods in conjunction with industry partners facilitates identification of issues that might otherwise not have been considered and helps in understanding the practicalities of using a method.…”

Section: Discussion Of Resultsmentioning

confidence: 99%

“…RE methods for analysing values in the sense of economic worth for services [7] and for anticipating overall customer value in product lines by applying a road-mapping process in strategic product release planning [25] have been proposed. However, only general advice about considering political and social issues is given in most RE methods [1,26].…”

Section: Background and Related Workmentioning

confidence: 99%

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Value-based requirements engineering: method and experience

Thew

Sutcliffe

2017

Requirements Eng

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'Socio-political' issues, such as emotions, values and people's feelings, are often cited as problems in the RE process. A method is described for analysing such issues. The method consists of a taxonomy of stakeholders' values, motivations and emotions (VME), with process guidance for eliciting and analysing these issues for the RE process and design implications. Values are personal attitudes or long-term beliefs which may influence stakeholder functional and non-functional requirements. Motivations are psychological constructs related to personality traits which may be viewed as stakeholders' long-term goals in RE. Emotions are cues to stakeholders' reactions arising from value/motivation conflicts. The method is supported by a website which illustrates the taxonomy with explanations and scenarios describing problems arising from value conflicts, and from poor understanding of stakeholder values. Two method validation studies were undertaken: first, an evaluation of the website and method by novices and RE experts; and second, case study applications of RE value analysis in real-world industrial practice. The method was used by all practitioners, although in different ways, some used it to create an agenda of issues for analysis while others employed the VMEs to interpret stakeholders' views and manage stakeholder negotiations. The validation studies provide evidence for the acceptability of the method for industrial practitioners, illustrating how valuerelated problems are identified and analysed effectively by the method. The utility of analysing VMEs is compared to other 'socio-political issues'-oriented methods in RE and methods which focus on monetized values in product requirements.

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Section: Discussion Of Resultsmentioning

confidence: 99%

Section: Background and Related Workmentioning

confidence: 99%

Value-based requirements engineering: method and experience

Thew

Sutcliffe

2017

Requirements Eng

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“…Friedman's idea was followed by Cockton et al 97 in developing the Worth Maps technique for capturing informal descriptions of people's feelings and emotions. In some other studies such as 98,99,100 instead of outlining a holistic and repeatable technique, only general advice have been given for eliciting specific types of people's feelings and emotions.…”

Section: Eliciting Emotional Goalsmentioning

confidence: 99%

Emotional Attachment Framework for People-Oriented Software

Sherkat,

Mendoza,

Miller

et al. 2018

Preprint

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In organizational and commercial settings, people often have clear roles and workflows against which functional and non-functional requirements can be extracted. However, in more social settings, such as platforms for enhancing social interaction, successful applications are driven by user emotional engagement than functionality, and the drivers of user engagement are difficult to identify. A key challenge is to capture and understand users emotional requirements so that they can be incorporated into interaction design. This paper proposes a novel framework called the Emotional Attachment Framework (EAF), which is based on existing models and theories of emotional attachment to facilitate the process of capturing and understanding emotional goals in software design. To demonstrate the method in use, a two-part evaluation is conducted. First, emotional goals are elicited for a software application that aims to provide help for homeless people in Australia. The results are evaluated by domain experts and compared with an alternative approach. The analysis shows that the root of majority of homeless people's emotional goals goes back to their needs for expressing personal identity as well as seeking pleasure. Second, we ran a semi-controlled experiment in which 12 participants were asked to apply EAF and another techniques on part of our case study. The outcomes show that EAF has the potential to help system analysts uncover additional emotional requirements as well as provide valuable insights into these emotional goals.

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What’s Hot in Product Roadmapping? Key Practices and Success Factors

Münch

Trieflinger

Lang

2019

Product-Focused Software Process Improvement

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Context: Organizations are increasingly challenged by dynamic and technical market environments. Traditional product roadmapping practices such as detailed and Ąxed long-term planning typically fail in such environments. Therefore, companies are actively seeking ways to improve their product roadmapping approach. Goal: This paper aims at identifying problems and challenges with respect to product roadmapping. In addition, it aims at understanding how companies succeed in improving their roadmapping practices in their respective company contexts. Method: We conducted semi-structured expert interviews with 15 experts from 13 German companies and conducted a thematic data analysis. Results: The analysis showed that a signiĄcant number of companies is still struggling with traditional feature-based product-roadmapping and opinion-based prioritization of features. The most promising areas for improvement are stating the outcomes a company is trying to achieve and making them part of the roadmap, sharing or co-developing the roadmap with stakeholders, and establishing discovery activities.

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Integrating analysis of customers' processes into roadmapping: The value-creation perspective

Cited by 12 publications

References 28 publications

Value-based requirements engineering: method and experience

Value-based requirements engineering: method and experience

Emotional Attachment Framework for People-Oriented Software

What’s Hot in Product Roadmapping? Key Practices and Success Factors

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