Integrated Service Quality Analysis Towards Performance of Employee Agency Integrated One Door Services (BPTSP) in DKI Jakarta With Customer Satisfaction as an Intervening Variable
Abstract:The purpose of this research is to investigate the influence of service quality, customer satisfaction, service quality to employee performance in BPTSP DKI Jakarta. The sample of this study as many as 300 respondents. Data processing method, using SEM technique. The type of data in this study is qualitative data generated through survey results of the communities currently in the One Stop Integrated Service Agency with Competency Scale, Power Response, Guarantees, Empathy, Physical Evidence on Employee Perfor… Show more
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