Integrated Methodological Framework for Smart City Development

Abstract

Making a city smart requires a strategy to meet the problems generated by the urban population growth and rapid urbanization. Many cities are treating projects of city transformation into a smart city as typical IT projects. In fact, there is a basic challenge of understanding the drivers behind city transformation and building a solid strategy planning to support and guide this transformation. To meet these challenges, this work proposes a methodology for defining and evaluating digital strategies for building smart cities. It presents how to develop and implement strategies for smart city development. Despite extensive and deep research on cities' successful transformation into smart cities, a gap exists on the methodology that the cities follow in transforming their services into digital services and making them smarter. This work builds on an integrative literature review of smart cities and digital strategies to propose an integrated methodology for smart cities development.

Integrated Methodological Framework for Digital Transformation Strategy Building (IMFDS)

“…Several works have studied the digital transformation concepts and concerns, they have studied: digital strategy definitions, characteristics of failed and successful digital strategies [10], standard for IT governance [11], standard for IT service management [12], maturity models [13], The stages of the digital transformation [14], the challenges of digital transformation [14], areas of focus for the digital transformation [14], Steering committee [14,9], IT Opportunities [14], digital transformation priorities [14], digital strategy in a specific domain [15], digital strategy assessment [16], and digital strategies for building smart cities [16,17]. Despite the prior research, specific guidelines for organizations on how to build and evaluate digital transformation strategies are still not clear, and both academics and practitioners need to further investigate this field [2].…”

“…For example; MMDSA (Maturity Model for Digital Strategy Assessment) is a maturity model using KPIs to monitor the progress of the digital strategy [9]. In the literature, there are also some evaluation systems for evaluating the digital transformation of a city [20,16]. For example, there is a smart city evaluation system that is articulated across 4 components: Key Performance Indicators, Ranking System, Control system, and Dashboard [16].…”

“…In the literature, there are also some evaluation systems for evaluating the digital transformation of a city [20,16]. For example, there is a smart city evaluation system that is articulated across 4 components: Key Performance Indicators, Ranking System, Control system, and Dashboard [16]. The same components can be used to develop a system for assessing the digital transformation strategy.…”

“…In this regard, an appropriate set of relevant indicators must be established and properly evaluated [16]. A management strategy should define a list of indicators that include the perspective of stakeholders and allow to monitor the digital strategy progress, assess the digital strategy results, make appropriate decisions [16]. The Digital Strategy Evaluation System of the proposed framework helps the organization to:…”

“… Define Key Performance Indicators: by implementing the Goal Question Metric Method. Goal Question Metric (GQM) is a suitable approach to define relevant KPIs [16]. It is a well-known paradigm proposed by Basili for defining the software measurements [59].…”