“…This IES include several modules: text mining module for analysis of inspector commentaries and extraction of additional information on the customer, data mining module to draw up the rules that determine the customer estimate consumption and the Rule Based Expert System module to analyze each customer using the results of the text and data mining modules. IES is used as a Decision support system (DSS), as it contains another module which provides a report with additional information about the customer and a summarized result that the inspectors can use to reach a decision (León et al 2011). Froelich and Ananyan (2008) accented that not only companies, governments and individuals are able to make use of decision support via text mining competitive advantage but numerous industries can benefit from text mining including insurance, finance, consumer products, manufacturing, healthcare, life sciences, hospitality, retail, transportation, information technology, government, and education as well.…”