“…In order to comply with the law and meet its reporting obligations while balancing demands for public accountability, universities have had to invest in growing their institutional research and planning capacity. It is commonly acknowledged that contemporary IR units undertake a wide range of work broadly associated with data preparation, analysis, and reporting for the purposes of planning, monitoring and evaluation, and supporting decision-making (Badat, 2013;Bleazard, 2016;Coughlin et al, 2016;Díaz, Mercier & Pinsent, 2017;Shah & Aumann, 2012). However, less is known about the extent to which IR data, findings and reports are in fact used.…”