Institutional Logics, Institutional Work, and Public Service Innovation in Non‐profit Organizations

Coule, Tracey M.; Patmore, Beth

doi:10.1111/padm.12005

Cited by 63 publications

(63 citation statements)

References 47 publications

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“…For example, at the firm level, competing logics have been used to examine hybrid organizational forms such as social enterprise (Pache and Santos 2013). Coule and Patmore (2013) also use institutional logics as a mechanism to explain why some non-profit organizations seem to be instigators of innovation while others perpetuate existing social norms and practices. In a similar vein of inquiry, studies also examine the ability of actors to respond to institutional influences and barriers (Dacin, Goodstein, and Scott 2002).…”

Section: Theoretical Perspectives -Institutional Logics and The Sociamentioning

confidence: 99%

Acquaintance or partner? Social economy organizations, institutional logics and regional development in Australia

Barth

Barraket

Luke

et al. 2015

Entrepreneurship & Regional Development

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The social economy as a regional development actor is gaining greater attention given its purported ability to address social and environmental problems. This growth in interest is occurring within a global environment that is calling for a more holistic understanding of development compared to traditionally economic-centric conceptions. While regional development policies and practices have long considered for-profit businesses as agents for regional growth, there is a relatively limited understanding of the role of the social economy as a development actor. The institutional environment is a large determinant of all kinds of entrepreneurial activity, and therefore understanding the relationships between the social economy and broader regional development processes is warranted. This paper moves beyond suggestions of an economic-centric focus of regional development by utilizing institutional logics as a theoretical framework for understanding the role of social enterprises in regional development. A multiple case study of ten social enterprises in two regional locations in Australia suggests that social enterprises can represent competing logics to economic-centric institutional values and systems. The paper argues that dominant institutional logics can promote or constrain the inter-play between the social and the economic aspects of development, in the context of social enterprises.

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Section: Theoretical Perspectives -Institutional Logics and The Sociamentioning

confidence: 99%

Acquaintance or partner? Social economy organizations, institutional logics and regional development in Australia

Barth

Barraket

Luke

et al. 2015

Entrepreneurship & Regional Development

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“…The introduction of New Public Management (NPM) in the late 1980s resulted in a system of public services organized on market principles, emphasising competition, consumer choice and efficiency (Coule & Patmore, 2013) and a clear division between service purchasing and provision through development of a "contract culture" (Milbourne & Cushman, 2013). This led to the erosion of the principles behind the welfare state and voluntary organizations were now promoted as an alternative to state provision (Kendall & Knapp 1996).…”

Section: State-voluntary Relations In the Uk Welfare Systemmentioning

confidence: 99%

State–Voluntary Relations in Contemporary Welfare Systems: New Politics or Voluntary Action as Usual?

Coule

Bennett

2018

Nonprofit and Voluntary Sector Quarterly

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Authors' Note:We would like to thank the three anonymous reviewers for insightful and challenging suggestions on earlier drafts of the manuscript. Particular thanks must also go to the Guest Editors for this special issue of NVSQ, Professors Steve Rathgeb Smith and Kirsten Gronbjerg, who provided detailed, instructive guidance at each stage of the review process. In this paper, we analyze two landmark reviews of British voluntary action to cast a critical gaze on the recurrent claim that voluntarism is facing a new era of ever more turbulent welfare systems and dramatic changes in state-voluntary relations. Rather than representing a new era, we find the current climate may be more accurately considered a collage of past relations. By this we mean a composition of reality that assembles different aspects of past realities to create a seemingly new era. This suggests that conventional discursive institutional accounts of policy change, which downplay the interrelated dynamics of stability and change, are inadequate for explaining the evolution of state-voluntary relations specifically and policy reform more broadly. Debates about public policy and the role to be played by voluntary action among scholarly and practitioner communities would be better served by greater understanding of the historical experience which has formed today's institutions.

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“…Professionals experience a paradoxical tension in their relationship with patients. The logics of appropriateness suggest that professionals should put users at the center of their decision-making (Coule and Patmore, 2013;Suddaby, 2008). Users'' lack of expert knowledge, however, generates a great risk for service appropriateness.…”

Section: Sociology Of Professionsmentioning

confidence: 99%

Users' search mechanisms and risks of inappropriateness in healthcare innovations: The role of literacy and trust in professional contexts

Radaelli

Lettieri

Frattini

et al. 2017

Technological Forecasting and Social Change

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In the context of professional service organizations, user engagement with knowledge search might generate significant risks of inappropriateness to innovation processes. Previous research suggests that professionals would then keep users at arms' length, controlling the design and implementation of innovations internally. This study overcomes this view investigating how professional service organizations can enable users' knowledge search while controlling for the risks of inappropriateness. Combining a qualitative research on 5 innovation processes in healthcare organizations with quantitative research on 110 service users, our findings highlight that professional providers, such as senior clinicians, shaped their tactics according to the ‘threats’ of laggards, i.e. users searching knowledge outside of professional logics of appropriateness; more than to the opportunities of lead-user communities. Professional providers sought to “activate” users' engagement with knowledge search by investing on their literacy, i.e. showing the basics of the logic of appropriateness informing their decision; and on trust relationships, i.e. becoming transparent on the criteria of knowledge selection during the innovation processes

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Institutional Logics, Institutional Work, and Public Service Innovation in Non‐profit Organizations

Cited by 63 publications

References 47 publications

Acquaintance or partner? Social economy organizations, institutional logics and regional development in Australia

Acquaintance or partner? Social economy organizations, institutional logics and regional development in Australia

State–Voluntary Relations in Contemporary Welfare Systems: New Politics or Voluntary Action as Usual?

Users' search mechanisms and risks of inappropriateness in healthcare innovations: The role of literacy and trust in professional contexts

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