“…Therefore, an organization may implement innovation by applying new organizational structures, designing new services, and optimizing organizational work process (Currie, Humphreys, Ucbasaran & McManus, 2008). Thus, innovation is the characteristic which may lead to competitive edge (Ahmed et al, 2011), & concern towards this might be measured through investment in R&D and introducing new products (Astrini et al, 2020). However, in public sector, innovation is majorly concerned with designing and implementation of new processes, rather than other components (Diefenbach, 2011).…”