Innovative human resources management: key competencies expected from hospitality graduates in Ghana

Commey, Vida; Kokt, Deseré; Hattingh, Johan

doi:10.35912/joste.v1i4.403

Cited by 7 publications

(3 citation statements)

References 17 publications

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“…(Bappenas, 2020;M. Hasan & Azis, 2018) Although capacity development programs for human resources and organizations have been discussed in previous studies, several specific programs are planned in the marketing program to ensure successful planning and implementation (Commey, Kokt, & Hattingh, 2020).…”

Section: Placementioning

confidence: 99%

Marketing strategy with marketing mix for Lake Toba tourism destination

Kennedy,

Tobing,

Lumbantoruan

2023

JoSTE

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Purpose: This study aims to identify effective and targeted policy strategies to improve the quality of Lake Toba. Lake Toba, a popular tourist destination in Indonesia, faces global competition and needs continuous development to maintain its appeal to domestic and international travelers. This study incorporates marketing mix policy theory to guide the design of these strategies. Objective: The objective of this study is to identify effective and targeted policy strategies to improve the quality of Lake Toba, a popular tourist destination in Indonesia. Scope: The scope of this study includes various aspects related to marketing strategy and marketing mix in the context of Lake Toba as a tourist destination. Research Methodology: Qualitative research included field studies, stakeholder interviews, and secondary data analysis. Results: This study provides a comprehensive marketing strategy for the Lake Toba tourism area that encompasses positioning, market analysis, product development, market penetration, and market development. Limitations: The strategy discussed in this study concerns a marketing strategy in which the marketing mix is included. Contributions: The results and recommendations of this study will be valuable for local governments, tourism entrepreneurs, and communities involved in addressing challenges and improving the tourism sector in the Lake Toba area. Novelty: This study explores the development of appropriate marketing strategies to promote Lake Toba as a tourist destination.

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Section: Placementioning

confidence: 99%

Marketing strategy with marketing mix for Lake Toba tourism destination

Kennedy,

Tobing,

Lumbantoruan

2023

JoSTE

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“…There are a number of considerations that employers must look at. The first is to ensure employees are equipped with the right competencies that will be valuable to the business (Commey et al, 2021). According to Lin and Wang, (2017), while new technologies have made it possible to communicate with people all over the world, they also have the potential to be disruptive because the constraints of distance is removed and the amount of work required is reduced.…”

Section: Introductionmentioning

confidence: 99%

Digital Future of the Global Hospitality Industry and Hospitality Education: Review of Related Literature

Deri,

Ari Ragavan

2023

APJFES

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The hospitality and tourism industries are changing dramatically as a consequence of the application of information technology (IT) to managerial, and strategic and operational tasks. This is stimulated by the competition within the industry as well as the development of new, creative technological advancements. Digital revolution constitutes one of the most significant developments in the volatile business market. Hence, utilising digital technology is essential to maintain competitiveness and keep up with the changing world. Advancements of modern technology, has the potential to replace human labour with artificial intelligence and robotics. Thus, hospitality graduates need to be equipped with the right skills and abilities to meet the needs of the evolving hospitality industry. Further, they need to always upgrade themselves with the right competencies to thrive in the job market. With the goal of evaluating recent developments and technology advancements in the hospitality education and industry, this study analyses past research works in the field as well as theories of skill development, particularly for hospitality graduates. Using the content analysis method, the study examined previous research on how hospitality graduates can enhance their skills. Based on the findings, a conceptual framework for fourth-generation technological abilities was developed for the hospitality sector. The proposed conceptual framework can serve as a basis and guideline for future research efforts as well.

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“…The study identified 14 employability skills deficits in RHT and highlighted the most valued skills by employers in the hospitality and tourism sector. Similarly, Commey et al (2020) have stated that the key competencies of hospitality graduates include good interpersonal skills, leadership skills, problem-solving skills, teamwork, the ability to use technology, good decision-making skills, and good communication skills. Furthermore, Nawawi et al (2017) have argued that the hospitality industry in Malaysia requires 13 generic skills, which have been adopted from the Hospitality Skills Standards.…”

Section: Introductionmentioning

confidence: 99%

Systematic Literature Review of Employability Skills of Hospitality Graduates after Covid-19 Era

Dzia-Uddin,

Minghat,

Wan Zakaria

2023

IJARBSS

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Local skills are essential for a nation's pulse, and Malaysia's government recognizes that education is a critical platform for developing human capital with high competitiveness and employability skills. Similar to other industries, the hospitality industry faces sudden and unexpected changes that have led to the existence and creation of new technologies and skills due to the Covid-19 pandemic. Despite this, there remains insufficient research systematically reviewing existing literature on employability skills necessary for success in this field. Hence the present article conducted a systematic literature review to determine which set of achievements is required for the future resilience of hospitality graduates in the post-covid-19 era. The present study integrated multiple research designs and the review was based on the publication standard, namely PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). This study selected articles using three leading databases, namely Web of Science, Scopus, and ScienceDirect. Three major themes emerged from the analysis, which covered three broad thematic areas: knowledge, skill, and attitude. The results of this study make it possible to bridge the gap in information available about traditional knowledge and additional employability skills that are required in the current environment to provide future researchers with value-added knowledge.

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Innovative human resources management: key competencies expected from hospitality graduates in Ghana

Cited by 7 publications

References 17 publications

Marketing strategy with marketing mix for Lake Toba tourism destination

Marketing strategy with marketing mix for Lake Toba tourism destination

Digital Future of the Global Hospitality Industry and Hospitality Education: Review of Related Literature

Systematic Literature Review of Employability Skills of Hospitality Graduates after Covid-19 Era

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