Innovative capacity, quality certification and performance in the hotel sector

Perlines, Felipe Hernández; Ariza-Montes, Antonio; Han, Heesup; Law, Rob

doi:10.1016/j.ijhm.2019.04.027

Cited by 45 publications

(29 citation statements)

References 145 publications

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“…Moreover, innovativeness is the basic dimension of entrepreneurial orientation for competitiveness in the hotel sector. This finding concurs with the findings of previous studies that have shown that innovativeness is a key element of the competitiveness of companies in general (Leal-Rodr ıguez & Albort-Morant, 2016) and hotels in particular (Gomezelj Omerzel & Smol ci c Jurdana, 2016;Hern andez-Perlines et al, 2019). This research has a series of limitations whose resolution may present opportunities for future research.…”

Section: Discussionsupporting

confidence: 90%

“…Innovativeness describes a process that involves the development and exploitation of new knowledge (O'Raghallaigh, Sammon, & C. Murphy, 2011). Innovation and innovative capacity have been the focus of the work of many scholars of the hotel sector (Gomezelj Omerzel & Smol ci c Jurdana, 2016;Hern andez-Perlines et al, 2019). Innovativeness in the service sector, which includes the hotel sector, cannot be conceived in the same way as innovativeness in the industrial sector.…”

Section: Introductionmentioning

confidence: 99%

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Innovativeness as a determinant of entrepreneurial orientation: analysis of the hotel sector

Perlines

Cisneros²,

Soriano

et al. 2019

Economic Research-Ekonomska Istraživanja

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This paper analyses entrepreneurial orientation as a composite formed of innovation, proactiveness and risk-taking. The empirical data for this study were gathered from a survey sent to hotel managers. The fieldwork was carried out between January and June 2018. The process provided 102 valid questionnaires. Two methods were used: structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). This study makes six key contributions and findings. First, the use of these two methods provides robust and reliable results. Second, reliability and validity values for innovativeness, proactiveness and risktaking are satisfactory. Third, the operationalisation of entrepreneurial orientation using the latent variables of innovativeness, proactiveness and risk-taking is satisfactory in terms of reliability and validity. Fourth, these three dimensions have a positive and significant influence on entrepreneurial orientation. Fifth, innovativeness is the most important dimension of entrepreneurial orientation. Sixth, innovativeness is a necessary and sufficient condition for entrepreneurial orientation. ARTICLE HISTORY

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Section: Discussionsupporting

confidence: 90%

Section: Introductionmentioning

confidence: 99%

Innovativeness as a determinant of entrepreneurial orientation: analysis of the hotel sector

Perlines

Cisneros²,

Soriano

et al. 2019

Economic Research-Ekonomska Istraživanja

Self Cite

View full text Add to dashboard Cite

show abstract

“…Every organization plans to start a new corporation with a unique approach, the challenge is not only to discover an excellent idea but also to invent an opportunity that helps the entrepreneur to build with innovative capacity ( Halkos and Skouloudis, 2018 ). There are less empirical researches proves that innovative capacity and organizational performance growth parallel ( Hernández-Perlines et al, 2019 ). Gieske et al (2016) argue that innovative capacity is based on human and capital resources; it also depends on the overall infrastructure of the organization and the combination of a proactive and innovative environment.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Influence of Knowledge Management Practices on Entrepreneurial and Organizational Performance: A Mediated-Moderation Model

Ashraf

Shahzad

et al. 2020

Front. Psychol.

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This study aims to identify the influence of knowledge management practices on the entrepreneurial and organizational performance with the mediating effect of dynamic capabilities and moderating role of opportunity recognition. Data were gathered from 486 entrepreneurs and applied a structural equation model to test the hypotheses. We found that knowledge management practices have a positive and significant influence on dynamic capabilities, as well as have a significant impact on entrepreneurial and organizational performance. Moreover, results indicated that dynamic capabilities partially mediate in the relationship between knowledge management practices on entrepreneurial and organizational performance. Furthermore, the relationship between knowledge management practices with entrepreneurial and organizational performance strengthening by opportunity recognition. Further, implications and limitations were discussed in the paper.

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“…In the hotel industry, customers want to enjoy a more comfortable service and employees want to provide excellent service. The hotels want to gain innovative capacity ( Hernández-Perlines et al, 2019 ). Solutions for these demands can be delivered through employee innovative behaviors, which can also enhance the competitiveness of hotels ( Ottenbacher and Harrington, 2007 ; Cismaru and Iunius, 2019 ).…”

Section: Theory and Hypothesismentioning

confidence: 99%

Customer Cooperation and Employee Innovation Behavior: The Roles of Creative Role Identity and Innovation Climates

2021

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Employee innovation behaviors lay the foundation for sharing economies and are of importance to business success, especially for service sector firms such as hotels. This study examines the relationship between customer cooperation and employee innovation behavior (EIB) by focusing on the mediating role of creative role identity and the moderating role of innovation climate. Drawing on resource based theory and role identity theory, we propose that customer cooperation enhances creative role identities and EIB, and the relationship between creative role identities and EIB is stronger when innovation climates are described as “high” rather than “low.” A total of 213 respondents in high star hotel were selected for questionnaire survey in this study. The results indicate that Customer cooperation is positively related to EIB. Customer cooperation positively affects EIB partially through creative role identities and innovation climate strengthens the direct effect of creative role identities on EIB and the indirect effect of customer cooperation on EIB through creative role identities. Theoretical and practical implications were also discussed.

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Innovative capacity, quality certification and performance in the hotel sector

Cited by 45 publications

References 145 publications

Innovativeness as a determinant of entrepreneurial orientation: analysis of the hotel sector

Innovativeness as a determinant of entrepreneurial orientation: analysis of the hotel sector

Influence of Knowledge Management Practices on Entrepreneurial and Organizational Performance: A Mediated-Moderation Model

Customer Cooperation and Employee Innovation Behavior: The Roles of Creative Role Identity and Innovation Climates

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