“…Innovation management is a difference in form, quality or circumstances from time to time in management activities within an organization, where changes that occur is still new or had never done before (Birkinshaw, Hamel & Mol, 2008). Serinkan and Kiziloğlu (2015) in their study stated that innovation management consists of three dimensions: innovation system, competitor and technology, and new services. Innovation system is a framework that encompass the processes of organizational activities, the need of support from the organization's stakeholders, the need of organizational policies regarding innovative behavior from the member of organization and agents of change in the organization in order to implement the innovation system (Iizuka, 2013).…”