Innovation in services industries: current and future trends

Balanced Skills and the City: An Analysis of the Relationship between Entrepreneurial Skill Balance, Thickness, and Innovation

“…Compared to Model 1-3, no important changes can be found with regard to the other variables. All in all, 9 Since innovations in the service sector tend to differ considerably from those in manufacturing (Castro, Montoro-Sanchez, and Ortiz-De-Urbina-Criado, 2011;Pires, Sarkar, and Carvalho, 2008), an interaction of innovation and a dummy indicating whether the firm is active in the service sector was included in an additional analysis. All innovation variables remained insignificant.…”

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“…In innovation management, researchers have investigated how innovation in services should be managed, often referring to new service development (Castro, Montoro-Sanchez and Ortiz-De-Urbina-Criado, 2011;Heusinkveld and Benders, 2002;Menor and Roth, 2007;Sundbo, 1997;Toivonen and Tuominen, 2009). The study of relevant drivers for successfully developing new services, so-called success factors for innovation in services, has emerged as one of the most important topics in this research stream (Droege, Hildebrand and Forcada, 2009).…”

Innovation performance in service companies and KIBS vis-à-vis manufacturing: the relevance of absorptive capacity and openness

“…Against this backdrop, the service sector (significant, especially in developed economies) and innovation (the acknowledged engine of economic growth) emerge as a research field with an increasing highprofile and relevance (Djellal, Gallouj, & Miles, 2013;Lazzarotti, Manzini, Nosella, & Pellegrini, 2016). However, despite the growing importance of the service sector in developed economies (Castro, Montoro-Sanchez, & Criado, 2011;Crevani, Palm, & Schilling, 2011;Czarnitzski & Spielkamp, 2003;Un & Montoro-Sanchez, 2010), studies on innovation in this sector have only gained impetus in the last 20 years (Bryson & Monnoyer, 2002;Castellacci, 2010;Gallego, Rubalcaba, & Hipp, 2013a;Gallego, Rubalcaba, & Suarez, 2013b). Until then, they were focused mostly on (tangible) products and the industrial sector (Bryson & Monnoyer, 2002;Castro et al, 2011;Droege, Hildebrand, & Forcada, 2009;Toivonen & Tuominen, 2009;Un & MontoroSanchez, 2010), services being regarded as the "laggards" as far as innovation was concerned (Camacho & Rodríguez, 2005;Droege et al, 2009;Gallouj & Savona, 2009).…”

“…However, despite the growing importance of the service sector in developed economies (Castro, Montoro-Sanchez, & Criado, 2011;Crevani, Palm, & Schilling, 2011;Czarnitzski & Spielkamp, 2003;Un & Montoro-Sanchez, 2010), studies on innovation in this sector have only gained impetus in the last 20 years (Bryson & Monnoyer, 2002;Castellacci, 2010;Gallego, Rubalcaba, & Hipp, 2013a;Gallego, Rubalcaba, & Suarez, 2013b). Until then, they were focused mostly on (tangible) products and the industrial sector (Bryson & Monnoyer, 2002;Castro et al, 2011;Droege, Hildebrand, & Forcada, 2009;Toivonen & Tuominen, 2009;Un & MontoroSanchez, 2010), services being regarded as the "laggards" as far as innovation was concerned (Camacho & Rodríguez, 2005;Droege et al, 2009;Gallouj & Savona, 2009). The specificities and heterogeneity of this sector were some of the arguments used for innovation in services to not be recognized at all (Gallouj, 2002a(Gallouj, , 2002bGallouj, Weber, Stare, & Rubalcaba, 2015).…”