2016
DOI: 10.1007/s11673-016-9738-9
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Inhospitable Healthcare Spaces: Why Diversity Training on LGBTQIA Issues Is Not Enough

Abstract: In an effort to address healthcare disparities in lesbian, gay, bisexual, transgender, and queer (LGBTQ) populations, many hospitals and clinics institute diversity training meant to increase providers' awareness of and sensitivity to this patient population. Despite these efforts, many healthcare spaces remain inhospitable to LGBTQ patients and their loved ones. Even in the absence of overt forms of discrimination, LGBTQ patients report feeling anxious, unwelcome, ashamed, and distrustful in healthcare encoun… Show more

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Cited by 96 publications
(70 citation statements)
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“…Education and cultural competency in the health care system can facilitate a more positive experience and better health care outcomes for the LGBTQ community. 7 Due to the short duration of the perioperative period, the interaction is limited and providers may not have the time to develop a rapport with the patient and family. Hence it is imperative that staff are trained to utilize this time effectively and address the patient and family in a comfortable manner.…”
Section: Introductionmentioning
confidence: 99%
“…Education and cultural competency in the health care system can facilitate a more positive experience and better health care outcomes for the LGBTQ community. 7 Due to the short duration of the perioperative period, the interaction is limited and providers may not have the time to develop a rapport with the patient and family. Hence it is imperative that staff are trained to utilize this time effectively and address the patient and family in a comfortable manner.…”
Section: Introductionmentioning
confidence: 99%
“…(Cf. Wahlert and Fiester 2014;2012;Dean et al 2016. ) Moreover, hetero and cisnormativity are often accompanied by the assumption that gender can be divided into social (gender) and biological (sex), whereas a queer approach to sex promoted in this article is that physiology is also gendered socially, not through socalled objective discovery.…”
Section: Discussionmentioning
confidence: 99%
“…The manner in which this is done, and the training or other support provided alongside it, matters to its effectiveness. As the use of implicit association tests and implicit bias training has increased, so too has backlash from members of some privileged groups (Kaplan 2006;Pendry, Driscoll, and Field 2007;and Dean, Victor, and Guidry-Grimes 2016). There is some evidence that implicit bias training that encourages perspective-taking is less likely to induce backlash (Kaplan 2006).…”
Section: Addressing Aggregative Harms: Lessons For the Medical Imentioning
confidence: 99%