Abstract:PurposeThis study examines how team-level mediating mechanisms (i.e. team psychological safety and team helping behaviour) facilitate the relationship between employees' ingratiation and performance ratings.Design/methodology/approachThe data were collected from 180 customer service teams working in Pakistan's hospitality industry through multiple sources using a paper and pencil questionnaire.FindingsThe multi-level structural equation modelling results showed that team psychological safety and helping behavi… Show more
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