Infrastructures for Public Service Delivery: Aligning IT governance and architecture in infrastructure development

Veenstra, Anne Fleur van; Aagesen, Gustav; Janssen, Marijn; Krogstie, John

doi:10.2979/eservicej.8.3.73

Cited by 8 publications

(4 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Section: Aligning Infrastructure Development With Evolving Service De...mentioning

confidence: 99%

“…Aligning infrastructure with evolving service demands creates challenges and opportunities [144,145]. Among the critical challenges, rapid technological advancements risk project obsolescence [145] and budget constraints may impede necessary investments [146]. Coordinating diverse stakeholders in infrastructure development is complex, and meeting service demands may strain resources, contributing to environmental degradation if not managed sustainably.…”

Section: Aligning Infrastructure Development With Evolving Service De...mentioning

confidence: 99%

See 1 more Smart Citation

Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities

Das

2024

Smart Cities

View full text Add to dashboard Cite

Infrastructure, service delivery, governance, and digital transformation stand as indispensable cornerstones, playing pivotal roles in the establishment of intelligent and sustainable urban centers. While the extant literature has underscored the significance of each of these elements, their interconnected and symbiotic relationship demands a more profound exploration. Grounded in a systematic review of the existing literature and relevant case studies, this paper explored the intricate interplay between digital transformation, infrastructure development, service delivery, and governance in contemporary society, all in the pursuit of cultivating smart sustainable cities. It contends that by collaboratively working together, these four pillars possess the transformative potential to turn cities into smart and sustainable cities. Digital transformation emerges as the catalyst, propelling innovation and efficiency, while infrastructure forms the bedrock for the seamless delivery of services. Effective governance, in turn, ensures alignment with the evolving needs of citizens. In essence, this study underscores the transformative power of combined action, asserting that the interdependent elements within can transform cities beyond merely having smart or sustainable status to become smart sustainable cities. This paradigm shift harmonizes technological advancements with the foundational goals of sustainable development, steering towards a holistic and inclusive urban future.

show abstract

Section: Aligning Infrastructure Development With Evolving Service De...mentioning

confidence: 99%

Section: Aligning Infrastructure Development With Evolving Service De...mentioning

confidence: 99%

Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities

Das

2024

Smart Cities

View full text Add to dashboard Cite

show abstract

“…Hypothesis 1 Regional Government Capital Expenditure Capital expenditure is part of public spending whose benefits can be directly felt and enjoyed by the community (Hamid, 2013; Muda and Naibaho, 2018; Rizal Yaya, 2019) (Sutopo & Siddi, 2018). Capital expenditures can also reflect the ability of local governments to realize the capital expenditure budget regulated in the APBD (Sutopo & Siddi, 2018;van Veenstra et al, 2012). Capital expenditures can explain long-term plans that can support community welfare, improve public services, and shape the region's character following community expectations; therefore, capital expenditures must be an essential concern for regional governments Lanin & Hermanto, 2019).…”

Section: E Frameworkmentioning

confidence: 99%

Quality of Public Services in Local Governments in Indonesia : A Study of Capital Expenditures and Government Internal Control Systems

2022

JEFMS

View full text Add to dashboard Cite

Regional autonomy is a policy the central government gives to local governments to regulate their regions. One of these authority policies is public service. Public services are a series of activities in the form of services following the law's mandate in the form of goods and services to fulfill general needs for the welfare of society. Public services for the community come from the realization of local government budgets with an internal control mechanism to regulate the fulfillment of public services. Increased budget realization can support regional infrastructure to provide better public services. Capital expenditure is not a service; if it is used as a service, it is necessary to have a supervisory mechanism such as an internal supervisor of the local government to support the fulfillment of better public services and improve the welfare of the community. The increase in capital expenditure, where the output is assets, is the most tangible thing that is felt by the community; it is necessary to have internal control within the local government, namely the maturity of the SPIP to run effectively and efficiently. This study examines the effect of capital expenditure and SPIP maturity on public services. The sample and population used in this study were 514 local governments with up to 1887 all local governments in Indonesia during 2016 – 2019. The results of this study are that capital expenditure variables have a positive effect on public services, and SPIP maturity has a positive effect on public services.

show abstract

“…Infrastructures are continuously evolving; new elements may be added, and others may be removed. New technology developments and applications often result in new infrastructure elements [33].…”

Section: Ict Infrastructure Dimensionmentioning

confidence: 99%

How to Become a Smart City?

Matheus

Janssen

2017

Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance

View full text Add to dashboard Cite

Most cities have limited resources to become a smart city. Yet some cities have been more successful than others in becoming a smart city. This raises the questions why were some cities able to become smart, whereas other were not able to do so? This research is aimed at identifying factors influencing the shift towards becoming a smart city. In this way insight is gained into factors that governments can influence to become a smart city. First, Literature was reviewed to identify dimensions and factors enabling or impeding the process of becoming a smart city. These factors were used to compare two similar type of case studies. The cases took different paths to become a smart city and had different levels of success. This enabled us to identify factors influencing the move towards smart cities. The results reveal that existing infrastructures should be used and extended in such a way that they can facilitate a variety of different applications. Synergy from legacy systems can avoid extra expenditures. Having such an infrastructure in place facilitates the development of new organizational models. These models are developed outside the existing organization structure to avoid hinder from existing practices and organizational structures. This finding suggests that smart cities focussed on structural ambidexterity innovate quicker.

show abstract

Infrastructures for Public Service Delivery: Aligning IT governance and architecture in infrastructure development

Cited by 8 publications

References 19 publications

Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities

Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities

Quality of Public Services in Local Governments in Indonesia : A Study of Capital Expenditures and Government Internal Control Systems

How to Become a Smart City?

Contact Info

Product

Resources

About