Informing the Design of an Online Financial Advice System

Longmate, Elizabeth; Lynch, Paula; Baber, Chris

doi:10.1007/978-1-4471-0515-2_8

Cited by 5 publications

(6 citation statements)

References 2 publications

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“…These were subsequently assigned to the four dimensional categories of PICTURE, to provide a narrative on the BIT relationship, a tried and tested approach in a number of studies seeking to substantiate a structure to an investigative framework [44]. The themes were generated following a systematic and manual coding procedure in four clear steps [see 45]: 1.…”

Section: Discussionmentioning

confidence: 99%

Creating the collaborative organisation: the promise of relationship management

Coughlan

Lycett

Macredie

2004

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of The

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Collaboration within an organisation can be said to be subject to the effective management of relationships. This study focuses on one such relationship, that between the business and IT sides of an organisation, which need to communicate and coordinate their activities for the successful development of working systems.The management of this key organisational relationship has been given increased attention with the set-up of 'Relationship Management' programmes, envisioned to mediate and improve organisational relations, strategy and performance, by bridging activities between the business and IT. To investigate the potential efficacy of such an initiative, this study looks at Relationship Management within a major UK bank, with the aid of a communication framework.Interviews with 29 individuals from the mid-high management level of the retail business and IT departments revealed mixed perceptions of the efficacy of such a programme. The merits of such an initiative in creating a one-team culture within this organisation are debated against the backdrop of the underlying problems that this particular organisation faces.

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Section: Discussionmentioning

confidence: 99%

Creating the collaborative organisation: the promise of relationship management

Coughlan

Lycett

Macredie

2004

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of The

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“…However, the on-going debate in the literature does suggest that content analysis can also be qualitative in terms of conducting a thematic analysis [e.g., 38]. Thematic analysis of this kind [e.g., 31,16,43] is highly appropriate to this study as the themes that are identified provide a useful 'road map' of the patterns of relationships within and between the dimensions and categories.…”

Section: Discussionmentioning

confidence: 99%

Communication issues in requirements elicitation: a content analysis of stakeholder experiences

Coughlan

Lycett

Macredie

2003

Information and Software Technology

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The gathering of stakeholder requirements comprises an early, but continuous and highly critical stage in system development. This phase in development is subject to a large degree of error, influenced by key factors rooted in communication problems. This pilot study builds upon an existing theory-based categorisation of these problems through presentation of a four-dimensional framework on communication. Its structure is validated through a content analysis of interview data, from which themes emerge, that can be assigned to the dimensional categories, highlighting any problematic areas. The paper concludes with a discussion on the utilisation of the framework for requirements elicitation exercises.

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“…Several advantages of e-services have been emphasized by academics (Kumar & Petersen, 2006;Golicic et al, 2002;Longmate et al, 2000;Rowley, 2006). E-services facilitate availability of information to customers: E-services provide customers easier and faster access to information (Bettua, 1999;Blachere, 2001).…”

Section: Factors Of E-services That Help Enhance Customer Satisfactionmentioning

confidence: 99%

“…The use of e-services in business transactions has brought several advantages to both service providers and customers in various application contexts (Kwon et al, 2009). The service provider benefits from e-services in the form of lower operating costs, reduced cycle times and improved service levels, which in the end increase competitive advantage (Kumar and Petersen, 2006), while customers benefit in the form of increased information availability and visibility (Golicic et al, 2002), ability to make comparisons between alternatives (Longmate et al, 2000), convenience (Surjadjaja et al, 2003), and reduced processing errors (Croom & Johnston, 2003). However, despite these advantages, the adoption of e-commerce by customers has been subject to some limitations.…”

Section: Introductionmentioning

confidence: 99%