Information Work and the Proletarian Condition Today: The Perception of Brazilian Call Center Operators Travail des services informatiques et l'état prolétaire aujourd'hui: la perception des opérateurs brésiliens de centre d'appel Empleos de información y la condición proletaria: como lo perciben los trabajadores de los Call Center de Brasil

Braga, Ruy

doi:10.1163/187188607x163185

Cited by 3 publications

(1 citation statement)

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“…In other words, the role of trade unions is still "neglected" and their influence is "underestimated" in the call center literature . When looking through the call center literature on union organizing, most of the studies are focused on call center workers' perception on becoming union members (Cantrick-Brooks, 2005;Russel, 2005;Braga, 2007, challenges on organizing workers from trade union perspective (Bibby, 2000;Noronha & D'Cruz, 2006 ;Taylor et al, 2009 ;, and detailed qualitative case studies of union organizing and unionization efforts in call centers (Sandhu, 2006;Fisher, 2004;.…”

Section: Union Organizing In Call Centersmentioning

confidence: 99%

The realm of call centers and trade unions

Çoban¹

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This dissertation focused on the call center industry and its growing importance in developed and developing countries in respect to unionization effort in that area. Call centers are mostly located in developing countries. And it may be favorable for these countries because it might bring employment, but sure that it is not favorable for workers in respect to working conditions. Unfortunately, the sector predominantly offers low-skilled, low-waged and highly flexible jobs in terms of working hours and term of contracts.As many countries around the globe provide call center service, type of the call center work, workforce, and quality of work life issues, and unionization of call center workers have become growing importance and growing interest both in the academic and union world. The objective of this study was to find out the interest on the activities of union organizing in the relevant academic literature. In this context this study attempted to examine the expansion of call centers, features of call center work and workforce as well as geographical distribution of centers and unionization in call centers through reviewing relevant academic literature.

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