Information Technology Infrastructures and Knowledge Management: Towards Organizational Excellence

Abstract

Knowledge management is regarded as one of the most fascinating and controversial subjects of business management; and its application scope is extending in the same way as other fields of management. Nonaka and Takochi (1995) proposed a model which resulted in novel transformation in knowledge management. Though the subsequent complementary studies and investigations enriched the concept, but the same trend is still maintaining. Many organizations seeking for establishment of knowledge management have taken the measures for extensive investments in information technology. The purpose of this research is to investigate the role of information technology infrastructures (network and human resources) in establishment of knowledge management (knowledge creation (generation), knowledge sharing (transfer), and knowledge application) in Communications Company of Sistan & Baluchestan Province. This study is classified as an applied research regarding the objective; and its methodology is descriptive-survey approach. The statistical society includes all the employees of Communications Company of Sistan & Baluchestan Province. The results obtained from the data analysis imply existence of relations between the variables.

Knowledge Management System with Human Resource Approach

“…When defining knowledge, K. Dalkir [5] T.H Davenport and L. Prusak [6] are among those who refer to information. For the purposes of this article it is assumed that KM is a management concept focused on ensuring an efficient processes with the knowledge participation within the enterprise and between the enterprise and its environment, but also to support achievement of the objectives by the company and its stakeholders (see: [7], [8], [9], [10]). …”

Information infrastructure capability and organisational competitive advantage

“…In contrast, explorative knowledge is tacit and difficult to understand. Hence, training is required for the knowledge transfer (Yaghoubi et al, 2011). Causal knowledge is an example of explorative knowledge.…”

The Knowledge Management Activities for Achieving Competitive Advantage: A Conceptual Framework

“…Almost all of the aspects in business activities are covered by the multi-dimensional roles of KM (Alavi & Leidner, 2001;Wiig, 1997;Yaghoubi, et al, 2011). A KM life cycle is completed by these business activities (Benbya, et al, 2004) and the KM life cycle is a repetition process of KM activities (Benbya, et al, 2004;West & Hess, 2002).…”

“…Different viewpoints of knowledge direct to multiple definitions of knowledge management (KM). If knowledge is viewed as information accessibility, then KM is centred on creating and managing knowledge databases (Ngai & Chan, 2005;Tiwana, 2002;Yaghoubi, Yazdani, Ahoorani, & Banihashemi, 2011). Alternatively , when knowledge is viewed as an activity or a process, then the KM is centred on knowledge activities or processes (Alavi & Leidner, 2001;Benbya, Passiante, & Aissa, 2004;Davenport & Prusak, 2000).…”

“…Knowledge sharing is the phase between knowledge creation and knowledge utilisation of knowledge management (KM) activities (Abdel-Aziz & Kamel, 2012;Becerra-Fernandez, Gonzalez, & Sabherwal, 2004;Gertjan, et al, 1997;Rajiv & Sanjiv, 2005;Tiwana, 2002;Wang, et al, 2007;Yaghoubi, et al, 2011). Each…”