Information Technology in Healthcare: HHC-MOTES, a Novel Set of Metrics to Analyse IT Sustainability in Different Areas

Abstract

Sustainability, as a science, is the guideline of the present work. It aims to analyse, by means of a literature review, various areas of healthcare in which information technology (IT) has been-or could be-used, leading to several sources of sustainability, for example, cost savings, better teamwork, higher quality and efficiency of medical care. After a brief introduction analysing the strategic contexts in which innovation in general, and IT in particular, can be a source of general improvements in efficiency, cost savings and service quality, the research focuses on the healthcare system by discussing the different nature of private and public organizations in terms of adopting innovations and changes and discussing the issue of consumer health costs and consumer choices. The following part focuses on the qualitative benefits of IT in healthcare and discusses the importance of metrics for measuring performance, costs and efficiency in this area. The work then qualitatively introduces a new set of Key Performance Indicators (KPI), partly based on literature from different topics and existing and validated sets of metrics, analysing, under the point of view of sustainability, the implementation of IT in healthcare, namely in management, organization, technology, environment and social fields (HHC-MOTES framework). The model, inspired by and to sustainability, can be used as a decision support at the strategic management level as well as for the analysis and investigation of the effects of IT systems in the healthcare sector from various perspectives.

IT Tools and Performance Indicators: A Qualitative Overview of Managerial, Organizational, Financial Strategies within Healthcare Sector

“…Last but not least, HHC-MOTES model comprises a set of metrics to evaluate and the sustainability of IT projects within healthcare, in different areas (economic, environmental and social) (Remondino, 2018).…”

“…It is therefore important to learn how to manage change by addressing it in a structured way, guiding individuals and organizations in the transition processes of change (Remondino, 2005). The use of performance measurement indicators is essential for the evaluation of activities and for determining the most efficient actions needed to achieve the desired objectives Remondino, 2018).…”

Logistics and Agri-Food: Digitization to Increase Competitive Advantage and Sustainability. Literature Review and the Case of Italy

“…Despite the opportunities offered by new technologies, digitization represents a major challenge for many supply chains in maintaining the competitiveness of a structure that, by its nature, is located in a given territory and serves its logistics chains [10,11]. Digitization processes require specific strategic planning, business process reengineering, and definition of specific KPIs [12] in order to, on the one hand, avoid social tensions and, on the other, to foster the development of a logistics system focused on improving value chains and safeguarding the welfare of local communities and the environment.…”

Health information technology and hospital performance the role of health information quality in teaching hospitals

“…Health leaders are starting to appreciate IT usage in decreasing health care costs and improving service quality ( Agha, 2014 ; Bardhan and Thouin, 2013 ; Kruse and Beane, 2018 ; Okpala, 2018 ; Turan and Palvia, 2014 ; Wang et al., 2018 ). The use of HIT increased productivity, competitiveness, and quality ( Feeley et al., 2020 ; Miraldo et al., 2019 ; Remondino, 2018 ; Risko et al., 2014 ; Rutten et al., 2014 ).…”