Information Technology Capability and Firm Performance:  Contradictory Findings and Their Possible Causes

Chae, Ho-Chang; Koh, Chang E.; Prybutok, Victor R.

doi:10.25300/misq/2014/38.1.14

Cited by 336 publications

(346 citation statements)

References 39 publications

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“…De nombreux travaux, souvent de nature économétrique, ont permis d'obtenir des résultats plus probants, mais pas toujours généralisables, notamment du fait d'approches méthodologiques trop divergentes (Aral et Weill, 2007). De même, la nature des technologies considérées évolue au fur et à mesure des années, amenant des causalités antérieurement validées à ne plus être vérifiées du fait d'une disponibilité accrue et d'un coût réduit des technologies les plus récentes (Chae et al, 2014). Malgré ces réserves, la majorité des recherches empiriques disponibles indique que l'effet des TIC sur la productivité est positif et significatif (Cardona et al, 2013).…”

Section: I1 Les Effets Directs De L'innovativité Et Des Ticunclassified

“…Le fait d'avoir réalisé notre investigation auprès de PME peut participer à expliquer ces résultats : de même que les stratégies d'innovation sont coûteuses pour les PME, le coût de l'informatisation est perçu comme élevé par ces entreprises (Monnoyer et Boutary, 2008). De plus, le gain stratégique et financier des TIC n'est pas évident pour des petites structures dont le numérique n'est pas le coeur d'activité, d'autant que ces technologies ont tendance à devenir rapidement obsolètes et qu'elles permettent de moins en moins facilement de se distinguer des autres firmes (Chae et al, 2014). Seuls des investissements, matériels ou humains, dans les TIC visant à accompagner une initiative stratégique de la firme (réorganisation, innovation, etc.)…”

Section: Iii32 L'engagement Dans L'innovation Ou Les Tic Minorent unclassified

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L'innovation en PME et son accompagnement par les TIC : quels effets sur la performance ?

Deltour¹,

Lethiais²

2014

Systèmes d'Information &Amp; Management

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Résumé :La capacité à innover des entreprises ainsi que leurs ressources TIC sont généralement reconnues comme des gages de leur compétitivité. Dans notre article, ces deux sources de performance sont étudiées dans le contexte des Petites et Moyennes Entreprises (PME), en analysant notamment les retombées de l'accompagnement de l'innovation par les TIC. Notre recherche s'appuie sur une double investigation : une enquête menée auprès de PME de la région Bretagne et une collecte en ligne des performances financières de ces mêmes entreprises. Sur un échantillon final de 1086 entreprises, nous évaluons économétriquement dans quelle mesure la performance des PME peut être expliquée par l'innovativité, les ressources TIC (humaines et matérielles), ainsi que par l'effet combiné de l'innovativité accompagnée par les technologies de l'information. Le recours à une variable d'interaction mesurant les TIC directement mobilisées pour soutenir l'innovation des PME constitue l'apport méthodologique de notre recherche. L'investigation montre que les technologies de l'information contribuent à augmenter la performance des PME lorsqu'elles accompagnent des innovations : l'innovativité des PME a des retombées positives sur leur performance dans la mesure où elle est accompagnée par des investissements en TIC ou bien par un usage plus poussé des technologies déjà présentes dans l'entreprise. A contrario, l'innovativité et les ressources TIC considérées isolément minorent le niveau de performance des firmes étudiées. Ces différents résultats sont discutés au regard des caractéristiques spécifiques des PME. Mot-clés : Innovativité, technologies de l'information (TIC), Petites et Moyennes Entreprises, performanceCeci est la version finale du manuscrit accepté pour publication. Des éléments de présentation ou de détails typographiques peuvent différer de la version publiée. Management, vol. 19, n°2, 2014 2 Systèmes d'Information et Innovation in SMEs and ICTs' support: An assessment of their performance impactsFrançois DELTOUR*, Virginie LETHIAIS** * Ecole des Mines de Nantes, LEMNA ** Telecom Bretagne, ICI, Marsouin Abstract:Firms' innovativeness and their ICT resources are seen as two factors of firms' competitiveness. Our research tests these sources of performance in the context of small-andmedium enterprises (SMEs) and examines possible synergies with ICTs supporting innovation. Our research is based on a double empirical investigation: a survey is conducted among firms in the region of Brittany (France), complemented with an online investigation of their financial performance. With a final sample of 1086 firms, we perform an econometric assessment of SMEs performance, explained by their innovativeness, their ICT resources (skills and assets) and the combined effect of their innovativeness supported by ICTs. The interaction variable capturing the combined effect constitutes the major methodological originality of our research. Our investigation shows that ICTs contribute to performance improvement when supporting innovations: ...

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Section: I1 Les Effets Directs De L'innovativité Et Des Ticunclassified

Section: Iii32 L'engagement Dans L'innovation Ou Les Tic Minorent unclassified

L'innovation en PME et son accompagnement par les TIC : quels effets sur la performance ?

Deltour¹,

Lethiais²

2014

Systèmes d'Information &Amp; Management

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“…Despite extensive studies on IT-related topics, many authors who discussed IT capabilities failed to appropriately address their differences (Wade and Hulland, 2004). This in turn becomes misleading and causes confusion in literature (Chae et al, 2014;Sabherwal and Jeyaraj, 2015;Wade and Hulland, 2004). In this paper, we follow the explanation of Ross et al (1996) who divided IT capabilities into three categories: human assets (technical skills, business understanding, and problem-solving orientation), technical assets (physical IT assets, technical platforms, databases, architectures, and standards), and integration process (with other divisions internally and partner firms externally).…”

Section: Organisational It Capabilities Dimensionsmentioning

confidence: 99%

“…In this paper, we provide our own definitions of IT as a critical resource for firms in the context of international alliances. At the outset, IT resources can be seen as organisational skills and capabilities related to IT, which enable firms to leverage their existing non-IT related resources for better performance (Chae et al, 2014). Building upon RBV, IT resources in comparison to IT assets, can have a greater impact on interfirm processes which ultimately lead to mutual performance outcomes in a more sustainable way.…”

Section: Introductionmentioning

confidence: 99%

Information technology and marketing performance within international market-entry alliances

Zhao

Priporas

2017

IMR

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to engage in a comprehensive review of the research on information technology (IT)-mediated international market-entry alliances. Design/methodology/approach -This paper provides a theory-informed conceptual framework of IT-enabled cross-border interfirm relationships and performance outcomes. It integrates perspectives of resourcebased view (RBV) and transaction cost economics (TCE) to argue that the establishment of interfirm IT capabilities enhances the marketing performance of the foreign partner in the host location by improving interfirm relationship governance. Furthermore, IT-related risks and contextual restrictions are identified as important moderators.Findings -Conceptualisations of IT capabilities, IT-enhanced interfirm governance, and IT-led marketing performance improvement are suggested. Drawing on RBV and TCE, IT resources, related human resources, and IT integration between partner firms in combination enhances the ability of firms to manage the relationship more effectively through shared control, interfirm coordination, cross-firm formalisation, and hybrid centralisation. These benefits then bring about better upstream and downstream marketing performance in the host location. Additionally, IT capabilities help to mitigate possible contextual limitations and risks.Research limitations/implications -The paper offers a number of theory-and literature-informed research propositions which can be empirically tested in future studies. Practical implications -Top managers of firms currently in or planning to enter international alliances for market entry should carefully consider effective development of interfirm IT capabilities in terms of readiness of hardware and software, human resources, and organisational resources. Originality/value -The paper provides an integrated framework and propositions which contribute to limited understanding and appreciation of IT value in international market-entry alliances.

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Abstract:This study conducted a conceptual replication on Chae et al (2014) by utilizing multiple comparison groups of IT leading firms. Empirical testing for the positive association between information technology (IT) capability and firm performance has been a celebrated debate in IS research due to mixed findings; Bharadwaj (2000) and Santhanam and Hartono (2003) confirmed the positive impact of IT capability on firm performance, but Chae et al (2014) suggested no relationship between the IT capability and performance.

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confidence: 99%

One Question, Two Answers Mixed Findings of Information Technology Capability and Firm Performance and Their Implications

Choi¹,

George²

2016

AIS TRR

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Abstract:This study conducted a conceptual replication on Chae et al. (2014) by utilizing multiple comparison groups of IT leading firms. Empirical testing for the positive association between information technology (IT) capability and firm performance has been a celebrated debate in IS research due to mixed findings; Bharadwaj (2000) and Santhanam and Hartono (2003) confirmed the positive impact of IT capability on firm performance, but Chae et al. (2014) suggested no relationship between the IT capability and performance. Understanding what produces contradictory results is a timely and critical issue because a large body of the business value of IS research has employed IT capability as a key construct. Whereas Chae et al. (2014) investigated the link between IT capability and firm performance by comparing the performance of an IT leader and that of a single matched group from [2001][2002][2003][2004], this study examined the relationship by building multiple comparison groups, which include all firms in the same industry. As a result, contrary to findings by Chae et al. (2014), this research indicated that IT capability has a significant impact on a firm's financial performance.

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Information Technology Capability and Firm Performance: Contradictory Findings and Their Possible Causes

Cited by 336 publications

References 39 publications

L'innovation en PME et son accompagnement par les TIC : quels effets sur la performance ?

L'innovation en PME et son accompagnement par les TIC : quels effets sur la performance ?

Information technology and marketing performance within international market-entry alliances

One Question, Two Answers Mixed Findings of Information Technology Capability and Firm Performance and Their Implications

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