Information technology and travel agency

Bennett, Marion

doi:10.1016/0261-5177(93)90060-x

Cited by 51 publications

(28 citation statements)

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“…Convenience, both in terms of finding appropriate information and facilitating reservations and payment processes is also critical (Castleberry and Hempell, 1998). Intermediaries especially have an interest in handling the most easily sold products and may well use competing suppliers if their product is more easily accessible (Bennett, 1993). One of the key enablers in distributing information and making the reservations process more convenient is information technology.…”

Section: Introductionmentioning

confidence: 99%

An evaluation methodology for hotel electronic channels of distribution

O’Connor

Frew

2004

International Journal of Hospitality Management

126

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Section: Introductionmentioning

confidence: 99%

An evaluation methodology for hotel electronic channels of distribution

O’Connor

Frew

2004

International Journal of Hospitality Management

126

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“…Developments such as computer reservation systems (CRSs), global distribution systems (GDSs), the World Wide Web, and the Internet have transformed the ways in which tourists travel and tourism firms operate (Bennett, 1993;Buhalis, 2003;Buhalis & Main, 1998;Connolly et al, 1998;Emmer et al, 1993;Klein, 2002;Lu & Lu, 2004;O'Connor, 1999;Prideaux, 2001). Buhalis (1998) In addition to transforming business operations, IT can also enhance the coordination of activities regionally, nationally, and globally, thereby creating new opportunities for tourism businesses and enhancing their competitive advantage (Porter & Millar, 1985).…”

Section: Information Technologymentioning

confidence: 99%

Tourism supply chain management: A new research agenda

2009

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This paper seeks to review current research on supply chain management (SCM) within the context of tourism. SCM in the manufacturing industry has attracted widespread research interests over the past two decades while SCM studies in the tourism industry are very limited. Stakeholders in the tourism industry interact with each other to resolve their divergent business objectives with different operating scopes. The potential benefit of considering not only individual enterprises but also the tourism value chain becomes evident.The paper examines the characteristics of tourism products, identifies and explores core issues and concepts in tourism supply chains (TSC) and tourism supply chain management (TSCM). While the literature on TSCM or its equivalents emerges recently, the progress is variable with most research being focused on distribution and marketing activities, without fully considering the whole range of different suppliers involved in the provision and consumption of tourism products. This paper provides a systematic review of current tourism studies from the TSCM perspective and develops a framework for TSCM research which should be of great value not only to those who wish to extend their research into this new and exciting area, but also to tourism and hospitality decision makers. The paper also identifies key research questions in TSCM worthy of future theoretical and empirical explorations.

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“…Nevertheless, travel agencies have been regarded as critical information and planning or booking providers for a large number of travellers (Buhalis, 1998;Buhalis & Deimezi, 2003;Duke & Persia, 1993;Mihalik, Uysal & Pan, 1995). Other studies have also investigated several different aspects of travel agencies, such as information technology needs (Bennett, 1993;Buhalis, 1998;Buhalis & Deimezi, 2003), travel agent's role in family decision-making (Wang, Hsieh, Yeh & Tsai, 2004), advertising strategies (Laskey, Seaton & Nicholls, 1994), the more effective use of relationship marketing (Bennett, 1993;Richter, 1996) and the selection attributes of travel agencies (Buhalis, 1998;Meidan, 1979;Ng, Cassidy & Brown, 2006;Oppermann, 1998;Persia & Gitelson, 1993).…”

Section: Literature Reviewmentioning

confidence: 99%

An Exploratory Study on the Use of Information Sources by Consumers to Select Australian Regional Travel Agencies

2009

Journal of Hospitality Marketing & Management

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ABSTRACT. This research investigates the information sources consumers used to select regional travel agencies to make their travel arrangements. The research design involves two stages, in-depth interviews with 13 participants and a mail-out survey of 400. The in-depth interviews highlighted the need to remove three particular information sources (travel guidebooks, travel or automotive clubs and local tourist offices) for inclusion in the mail-out survey and replaced with two other information sources (television lifestyle programs and travel consultants) worthy of investigation. The mail-out survey revealed that personal experience was the most important information source used in the selection of a regional travel agency whilst yellow pages were identified as the least influential. The findings highlighted the relative importance of the 11 information sources investigated and also suggested that informal sources were more important than formal sources when consumers search for information sources to assist them with their selection of the travel agencies to patronise.

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Information technology and travel agency

Cited by 51 publications

References 1 publication

An evaluation methodology for hotel electronic channels of distribution

An evaluation methodology for hotel electronic channels of distribution

Tourism supply chain management: A new research agenda

An Exploratory Study on the Use of Information Sources by Consumers to Select Australian Regional Travel Agencies

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