Information Systems Success Models in the E-Government : Context: A Systematic Literature Review

Stefanović, Darko; Milicevic, Andjela; Havzi, Sara; Lolić, Teodora; Ivic, Aleksandar

doi:10.1109/infoteh51037.2021.9400653

Cited by 16 publications

(5 citation statements)

References 24 publications

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“…As a result, the structures that support the IS success model have a big influence on how satisfied customers are with E-government services [20]. In relation to the three quality parameters, intention to use, and user satisfaction, organizational performance and environmental sustainability are studied as the two key characteristics of E-government public value [21]. However, the research question is how to develop a model to examine user satisfaction with E-government services in Malaysia.…”

Section: Introductionmentioning

confidence: 99%

Validation of an Integrated IS Success Model in the Study of E-Government

Al-Rahmi

Uddin

Alkhalaf

et al. 2022

Mobile Information Systems

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Electronic government (E-government) systems are becoming an integral component of government service delivery systems. Because of the rapid growth of Internet and Information System (IS) technologies in Malaysia, E-government systems are becoming more and more necessary. This study examined user attitudes, usage intensions, and satisfaction with E-government systems using the Information System (IS) success model and the Technology Acceptance Model (TAM). This study deployed a questionnaire to 714 E-government users. The questionnaire results were analysed using the structural equation model (SEM). This study found that E-government perceived ease of use and perceived usefulness were strongly influenced by IS success model constructs and perceived trust. This study also found that user attitudes, usage intensions, and satisfaction were strongly influenced by TAM factors.

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Section: Introductionmentioning

confidence: 99%

Validation of an Integrated IS Success Model in the Study of E-Government

Al-Rahmi

Uddin

Alkhalaf

et al. 2022

Mobile Information Systems

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“…In measuring the success of government systems or services, Martono et al (2020) [13], Puspitarini & Ardhani (2022) [14], Stefanovic et al (2016) [15], and Gangga Dewi & Fajar (2021) [16] successfully exercised DeLone and McLean Information System Success Model (ISSM) [17] to measure the IS success. Accordingly, Stefanovic et al (2021) [18] reaffirm that ISSM is the most widely used measurement to measure IS success within the e-government context. Stefanovic et al (2016) [15] also evaluate the IS success of an e-government system from the view of employees in the Republic of Serbia.…”

Section: Introductionmentioning

confidence: 85%

“…In assessing the acceptance, the Unified Theory of Acceptance and Use of Technology (UTAUT), developed by Venkatesh et al (2003) [27] and perfected by Venkatesh et al (2012) [28], becomes one of the baseline models to explain user intention to use an IS in an organisation setting such as in e-government research [12], [26], [29]- [38]. Their findings prove that the four construct (Performance Expectancy, Effort Expectancy, Facilitating Conditions, and Social Influence) affect the intention to use, which subsequently influences the system use .Further, Stefanovic et al (2021) [18] explain that many scholars combine UTAUT in the ISSM construct to complement their studies [12], [14], [29], [38], [39].…”

Section: Introductionmentioning

confidence: 94%

Pinpointing Factors in the Success of Integrated Information System Toward Open Government Data Initiative: A Perspective from Employees

Wibowo¹,

Fadhil²,

Sensuse³

et al. 2023

IJACSA

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As the Supervisory Institution in Statistics, Badan Pusat Statistik (BPS) launched an integrated information system (IS) to exercise the Open Government Data (OGD) initiative and to impose the One Data Policy Act. Albeit challenges arise, BPS manages to provide more than 120 thousand publicly accessible datasets. With the success of OGD, many scholars have opted to examine a similar issue from the perspective of users/citizens. However, employees' perspective remains substantial as employees are the OGD provider. This research administers employees' views to pinpoint influencing factors in the success of OGD adoption through an IS. The authors seek to comprehend the factors from IS and acceptance manner, thus integrating the Information System Success Model (ISSM) and Unified Theory of Acceptance and Use of Technology (UTAUT) as the measurement model. This study also administers a crosssectional questionnaire with close-ended questions to obtain data from 253 IS users in BPS. Using structural equation modelling (SEM), the authors find that all ISSM constructs influence the success of IS while only one construct from UTAUT plays a pivotal role in defining the success. Information Quality, System Quality, Service Quality, User Satisfaction, and System Use remain paramount to the successful implementation, while Performance Expectancy becomes the sole influencing UTAUT factor affecting success. This study therefore offers substantial benefits by aiding other researchers in OGD-related areas and providing in-depth evidence for practitioners in implementing IS for OGD initiatives.

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“…Maturity models are often applied at the organizational level to evaluate and enhance the maturity of e-governance processes, service delivery, and overall capabilities (Kawashita et al 2020;Hujran et al 2023). The Technology Acceptance Model (TAM) (Davis 1989) and Unified Theory of Acceptance and Use of Technology (UTAUT) (Stefanovic et al 2021) are user-centric models that focus on understanding and predicting user acceptance and adoption of technology, including e-government services. TAM emphasizes Perceived Ease of Use and Perceived Usefulness, while UTAUT incorporates additional factors such as Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions (Pedrosa et al 2020;Zeebaree et al 2022).…”

Section: Assessing Electronic Public Servicesmentioning

confidence: 99%

Factors Influencing User Perception and Adoption of E-Government Services

Ilieva,

Yankova,

Ruseva

et al. 2024

Administrative Sciences

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The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on user satisfaction by integrating both traditional and modern data analysis techniques. Structural Equation Modelling (SEM), machine learning (ML) techniques, and multi-criteria decision-making (MCDM) methods have been applied to survey data to uncover the interdependencies between variables from the perspective of online users. The developed models discover and explain the underlying relationships in user attitudes towards e-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular measurements and data analysis to ensure continuous improvement of e-public services.

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Information Systems Success Models in the E-Government : Context: A Systematic Literature Review

Cited by 16 publications

References 24 publications

Validation of an Integrated IS Success Model in the Study of E-Government

Validation of an Integrated IS Success Model in the Study of E-Government

Pinpointing Factors in the Success of Integrated Information System Toward Open Government Data Initiative: A Perspective from Employees

Factors Influencing User Perception and Adoption of E-Government Services

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