Information systems implementation and user performance in the county government of Machakos, Kenya

Abstract

This paper aims to examine the impact of IS Implementation on User Performance in the county Government of Machakos, Kenya. This paper made use of descriptive designs as well explanatory study designs. In addition, the research made use of primary data that was gathered using open and closed-ended questions in a research questionnaire. Data collected were analyzed using the SPSS software. It was established that IS implementation had a positive effect on user performance which in return impacts the organizational performance. The study revealed that IS's ability is to provide high-quality information, which reduces errors and resolves performance problems when they occur. The study concluded that IS is a major factor influencing user performance in Machakos County Government, Kenya and that there was a positive relationship between independent variables and dependent variables. Therefore, this study recommends that County Governments should invest heavily in IS without fear as this will improve their employee’s performance and in return improve the performance of the County Governments in terms of service delivery to the citizens.