Computer-based information systems should be conceptualised as social systems in which technology is only one of the dimensions. This broader perspective on information systems offers opportunities for a deeper understanding of their development and use. The social systems approach is illustrated in the paper by two research projects in the UK on the evaluation of information systems and information systems strategy formulation. The relevance of the UK research to a developing country context is discussed and it is argued that methodologies which aim to provide an understanding of the organisational, social and political context are highly suitable for organisations in developing countries. Some implications are drawn for research, education and practice related to information systems in developing countries.
IntroductionComputer-based information systems are often taken to be technical systems and behavioural and organisational issues are relegated to a secondary role or are not considered at all. However, the problems of implementation of information systems are well known and invariably they concern an interplay of human, organisational and technical factors which cannot be easily separated. In our view, this complex interlinking can best be addressed by conceptualising computer-based information systems as social systems in which technology is only one of the elements. This broader perspective on information systems offers opportunities for deeper understanding of the context for information systems development and implementation. We argue in this paper that the social systems paradigm