Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia

Almuqrin, Abdullah; Mutambik, Ibrahim; Alomran, Abdulaziz; Zhang, Zuopeng

doi:10.3390/su15129233

Cited by 8 publications

(3 citation statements)

References 95 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, a feeling of reliability in the consumer also derives from their perception of security [146], which is an issue linked to, but separate from, the dimension of perceived risk. The customer experience is positive when the user relates the service provider to an adequate level of security mechanisms and procedures [147]. Fintech companies should make robust, secure and highly reliable processes and systems a priority to build a sense of trust and confidence in customers.…”

Section: Discussion and Theoretical Implicationsmentioning

confidence: 99%

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Mutambik

2023

Sustainability

Self Cite

View full text Add to dashboard Cite

The concept of open banking has emerged only recently within the fintech sector, and it is rapidly becoming popular in many regions across the world. Currently, there are very few studies on the relationship between customer experience and intention to use fintech apps, none of which focus on open banking. This relationship is significant for a number of reasons, one of which is the emerging importance of the connection between fintech and an environmentally sustainable economy. This paper seeks to add to our understanding of the factors that shape the customer experience and that determine loyalty levels toward open banking brands and apps. We propose a model in which a number (six) of affective and cognitive factors influence customer experience, which ultimately determines loyalty intention. The model is tested using data collected via a quantitative (survey) methodology involving open banking users in Saudi Arabia. The results show that customer experience is affected by all of the proposed factors (ease of use, perceived value, quality of support, reliability, perceived risk and ability to innovate). These factors, in turn, actively influence the level of customer loyalty. The study contributes to the current literature by identifying the various cognitive and affective determinants of customer experience, which therefore influences loyalty intention in open banking, and provides valuable insights into how both new and established brands should integrate customer experience into promotional and development strategies.

show abstract

Section: Discussion and Theoretical Implicationsmentioning

confidence: 99%

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Mutambik

2023

Sustainability

Self Cite

View full text Add to dashboard Cite

show abstract

“…Statovci (2021) demonstrated a significant impact of digitalization on reducing costs and time in Kosovo's public administration through regression analysis of survey responses (Statovci 2021). Moreover, Almuqrin et al's (2023) study on Saudi ministries found perceived sustainability success had slight associations with positive dimensions of information systems like user satisfaction (Almuqrin et al 2023). There are lingering doubts about whether the efficiency gains seen in private industry through investments in data-driven decision platforms and automation solutions can be replicated in government entities burdened by bureaucracy (Kaššaj and Peráček 2024).…”

Section: Introductionmentioning

confidence: 99%

How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility

Atobishi,

Moh’d Abu Bakir,

Nosratabadi

2024

Administrative Sciences

View full text Add to dashboard Cite

As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organizational performance in private industry, translate to bureaucratic government contexts. This research quantitatively investigates the link between digital capabilities and organizational performance in the Jordanian ministry of Justice. Survey data collected from 292 public officials assessed capabilities in data-driven decision making, flexible automation, and interactive constituent communications alongside organizational agility and performance indexes spanning efficiency, quality, and satisfaction metrics. Structural equation modeling analysis reveals that digital capabilities relate significantly to heightened agility and all targeted performance areas. Improved agility mediates over half the performance impact attributable to upgraded technical systems, highlighting the vital role of evolving digitally enabled flexibility in realizing returns on analytics and process modernization initiatives. Findings validate the applicability of conclusions on digitization returns formed in corporate environments to public sector contexts, contingent on bundled change management programming enabling both technical and adaptive capacity building across the workforce. As global regions expand e-governance programs premised on harnessing emerging technologies to enhance civic institutions, this research offers generalizable models guiding multifaceted preparations to amplify impact.

show abstract

“…Public services possess several qualities, including fulfilling societal requirements, establishing and providing public services, coordinating and managing those services, and adhering to a legal framework [7]. Service quality refers to providing prompt and competent user support by a city or organizational operator [8]. In conclusion, implementing monitoring and decision support systems enables the active participation of all stakeholders, fostering transparency and facilitating collaboration.…”

Section: Introductionmentioning

confidence: 99%

Development of a Smart City Platform Based on Digital Twin Technology for Monitoring and Supporting Decision-Making

Dani,

Supangkat,

Lubis

et al. 2023

Sustainability

View full text Add to dashboard Cite

Information and communication technology’s role in developing smart city platforms has allowed cities to grow smarter in recent years. In order to develop a smart city platform, digital twin technology can be implemented to monitor and simulate the city’s conditions. Furthermore, it can function as a precise decision-support system. Digital twins can be combined with augmented reality technology to develop a smart city platform. The combination of these two technologies aims to visualize data for monitoring and simulating conditions in a city. The primary concern about the necessity of a digital twin platform in smart cities pertains to creating a robust digital twin-enabled smart city platform that can efficiently monitor urban conditions and provide significant insights for decision-making. Hence, this research aims to develop a smart city platform with digital twins as its foundation. This platform would enable real-time data visualization inside an environment that facilitates clear and effective information communication to users. The smart city platform development method is divided into four layers, namely developing (1) the basic layer that contains basic information about the city; (2) the 3D layer that contains the city’s 3D assets; (3) the digital twin layer for real-time data integration; (4) the augmented layer for augmenting the digital twin data. This research also proposes an architecture that will become the basis of the flow for the digital twin platform development. The result of developing the platform is a smart city platform based on a digital twin that can be used to monitor the condition of the city. This platform can be input for users or the community in planning their daily activities and can be decision support to the government in developing the city.

show abstract

Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia

Cited by 8 publications

References 95 publications

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility

Development of a Smart City Platform Based on Digital Twin Technology for Monitoring and Supporting Decision-Making

Contact Info

Product

Resources

About