Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation

Chae, Minhee; Kim, Jin-Woo; Kim, Ho-Young; Ryu, Ho‐Sung

doi:10.1080/101967802753433254

Cited by 238 publications

(119 citation statements)

References 18 publications

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“…Three core themes were found to constitute customers' perceptions of system quality in mHealth: these were termed as system reliability, system efficiency, and system privacy. The first theme, system reliability, defines the degree to which the mHealth platform is available on an 'any-time' and 'anywhere' basis [1,62]. This was frequently referred to as a unique and crucial indicator of system quality in mHealth as suggested by the following comments; "I can access the mHealth platform whenever I want" and "I can receive health services right away."…”

Section: System Qualitymentioning

confidence: 99%

Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

213

154

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Ray, P. (2013). Development and validation of an instrument to measure user perceived service quality of mHealth. Information and Management, 50 (4), 181-195. Development and validation of an instrument to measure user perceived service quality of mHealth AbstractThe role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction and continuance in a nomological network. Development and Validation of an Instrument to MeasureUser Perceived Service Quality of mHealth Abstract: The role of service quality in fostering the growth of mHealth services has gained much attention in academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that the mHealth service quality is a hierarchical, multidimensional, and reflective scale, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale can better predict satisfaction and continuance in a nomological network.

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Section: System Qualitymentioning

confidence: 99%

Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

213

154

View full text Add to dashboard Cite

show abstract

“…Of the 154 comments received, 21 remarked that the campus Wi-Fi was unstable and un-reliable, and asked for improvement. Connection is one of the four quality dimensions (Chae, Kim, Kim, and Ryu, 2002). If people do not find the service satisfactory, they are unlikely to use it.…”

Section: Using Campus Wi-fi In Librarymentioning

confidence: 99%

“…Heijden added the dimension Attractiveness to supplement the TAM (Heijden, 2003). Chae, Kim, Kim, and Ryu (2002) identified four dimensions of information quality in their study on mobile internet services: Connection, Content, Interaction, and Context. These four dimensions determine whether people find the service satisfactory, and in turn whether people are likely to use the service.…”

Section: Leungmentioning

confidence: 99%

“…The eight design features covered all the dimensions of information quality put forward by Chae et al (2002) and Heijden (2003) except the dimension Connection, since the CPCE Libraries website was not being provided as a mobile service when the survey was conducted. The results tabulated in Table 6 show that what the respondents preferred most was not Content, but Interaction, the dimension related to the ease of use of the website.…”

Section: Preferences and Performancementioning

confidence: 99%

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Library Web/Online Information Services to the Needs and Behavior of Students

Leung

2011

IISIT

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The website of a higher education library has been proved to be one of the core technologies used by students in their studies. While providing web services, libraries may be benefited from a number of studies done on webpage design and factors influencing the likelihood of people in using web services. On the other hand, mobile technology has already ignited a revolution that the higher education library has to face. Whether a mobile version of the library website should be offered is worthy to be evaluated. Our user survey identified the information and resources that our students used often and some of their needs that were not being well addressed to. The findings of the user survey laid the excellent base of the redesign of the current library website as well as the design of a mobile version of it.

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“…A small pilot study was conducted and some items revised on the basis of pilot. The measures were adapted from various sources in the literature [4,7,14,16,19,23,32].…”

Section: Methodsmentioning

confidence: 99%

The Effects of Mobile Service Quality and Technology Compatibility on Users’ Perceived Playfulness

Tan¹,

Chou²

Human-Computer Interaction. HCI Applications and Services

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Abstract. There is a growing body of research into Mobile Information and Entertainment Services in recent years. This study explored the effect of mobile service quality and its compatibility to mobile technology on users' perceived playfulness toward these services. Perceived Service Quality and Perceived Technology Compatibility were found to influence users' Perceived Playfulness. Furthermore, Perceived Technology Compatibility significantly mediated the relationship between Perceived Service Quality and Perceived Playfulness. This suggests that service attributes need to be aligned with mobile phone functionalities to enhance user's Perceived Playfulness. In addition, Perceived Usefulness, Ease of Use and Personalization were the three most important service quality aspects that influenced Perceived Playfulness.

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Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation

Abstract: Providing customers with high quality of information is a key determinant

Cited by 238 publications

References 18 publications

Development and validation of an instrument to measure user perceived service quality of mHealth

Development and validation of an instrument to measure user perceived service quality of mHealth

Library Web/Online Information Services to the Needs and Behavior of Students

The Effects of Mobile Service Quality and Technology Compatibility on Users’ Perceived Playfulness

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