“…From an e-Government context, existing studies have illustrated the benefits of social media by the government in terms of openness, transparency and accountability (Bertot, Jaeger, & Hansen, 2012;Stamati, Papadopoulos, & Anagnostopoulos, 2015), citizen-empowerment (Linders, 2012) and engaging with public authorities (Grimmelikhuijsen & Meijer, 2015), in crisis situations (Panagiotopoulos, Bigdeli, & Sams, 2014), as well as their use in political campaigns and presidential elections (Hong & Nadler, 2012;Jaeger, Paquette, & Simmons, 2010;Wattal et al, 2010). However, the challenge for government organisations is in evaluating the use of existing Web 2.0 applications for intraorganisational operations and exploring the extent of their impact.…”