Information Overload in a Groupware Environment: Now You See It, Now You Don't

Schultz, Ulrike; Vandenbosch, Betty

doi:10.1207/s15327744joce0802_3

Cited by 132 publications

(46 citation statements)

References 20 publications

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“…Researchers recognized an early stage that computer-mediated communication severely increased the amount of available information in organizations through different technologies such as bulletin board systems (Hiltz & Turoff, 1985) or groupware applications (Schultz & Vandenbosch, 1998). Today, researchers predominantly attribute this increase of available information to the vast number of emails sent in an organization (Bawden, 2001).…”

Section: Related Researchmentioning

confidence: 99%

“…Because researchers have mainly attributed the high volume of information to the emergence of information technology (Bawden, 2001) and Internet use (Beaudoin, 2008), they note that the high number of emails that are sent back and forth in organizations each day represents one of the major causes of information overload (Schultz & Vandenbosch, 1998). Therefore, researchers have used "email overload" to refer to information overload caused by emails (Sumecki, Chipulu, & Ojiako, 2011), a term I use in this paper.…”

Section: Introductionmentioning

confidence: 99%

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Why Forwarded E-Mail Threads are Hard to Read: The E-Mail Format as an Antecedent of E-Mail Overload

Sobotta¹

2016

CAIS

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Section: Related Researchmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Why Forwarded E-Mail Threads are Hard to Read: The E-Mail Format as an Antecedent of E-Mail Overload

Sobotta¹

2016

CAIS

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“…Less common were studies -mostly on the effects of interruptions -that focused on the individual within a group (Heninger et al, 2006, Miller, 2002, Schultze and Vandenbosch, 1998, Weisband et al, 2007. A single study explicitly examined the group level, and found positive effects of interventions on team decisionmaking accuracy (Hollenbeck et al, 1998).…”

Section: What Do We Know About Technology Interruptions and Context?mentioning

confidence: 99%

“…Studies falling into the first category relied on rich observation techniques to identify patterns of interruptions in social contexts, such as time parameters (Chong Overall, most studies on technology interruptions and context have adopted the level of analysis of the individual within a dyad (see Appendix). Less common were studies -mostly on the effects of interruptions -that focused on the individual within a group (Heninger et al, 2006, Miller, 2002, Schultze and Vandenbosch, 1998, Weisband et al, 2007. A single study explicitly examined the group level, and found positive effects of interventions on team decisionmaking accuracy (Hollenbeck et al, 1998).…”

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confidence: 99%

A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Addas¹

2010

THCI

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This paper contributes to the discussion on future directions of Human-Computer Interaction in Information Systems (HCI/MIS) research by explicating the role of task-and social context. We show that context has not been sufficiently engaged, and argue why it is important to pay more attention to it in theory and design of future HCI/MIS research. Drawing on examples from the core HCI area of technology interruptions, we formulate a set of general research questions and guidelines, which allow us to represent the context of multiple users in continuous collaboration with multiple tools while working on tasks that are intertwined within business processes. These guidelines will generate new insights for HCI/MIS research and allow us to develop research that captures the changing nature of the computing environment. INTRODUCTIONThis research commentary contributes to the discussion on future directions of Human-Computer Interaction research in Information Systems (HCI/MIS), which was spawned by the keynote panel discussion at the 2009 SIG HCI workshop. Specifically, this paper explicates the concepts of task context and social context as critical factors to be considered in both HCI/MIS theory development and design, and develops a set of guidelines that can be used to frame a research agenda. To achieve this objective, the paper first briefly discusses the state of HCI/MIS research. Then, to make the analysis more concrete, it draws upon the core HCI area of technology-based work interruptions (hereafter referred to as technology interruptions) to show how such research can gain from explicating the complex context, in which multiple individuals are simultaneously interacting with multiple technologies to perform a set of intertwined tasks. With help from this analysis, the paper concludes with a set of research questions and guidelines for future HCI/MIS research. A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions Research Commentary THE NEED FOR CONTEXT IN HCI/MIS RESEARCH What is HCI/MIS research?HCI research is multidisciplinary by nature, incorporating a vast number of efforts from fields such as computer science, psychology, sociology, anthropology, ergonomics, and engineering, among others. In this paper, we restrict our focus on HCI research from an IS perspective (HCI/MIS), which is mostly published in IS journals, IS conference proceedings, and specialized HCI journals. We adopt Zhang and Li's definition of HCI/MIS research as research that is "concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts" (Zhang and Li, 2005, p. 228). This definition distinguishes HCI/MIS research from other HCI research areas by virtue of its focus on business tasks, and particularly their meaningfulness from an organizational perspective (Galletta et al., 2003, Zhang et al., 2002. As Zhang and Galletta stated, "The MIS researcher's perspective affords special importance t...

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“…On one side, email can be an effective knowledge management tool that conveniently enables fast and accurate communication. On the other side, the increasing volume of email threatens to cause a state of "email overload" [2] where the volume of messages exceeds individuals' capacity to process them. This is because of the fact that the majority of email users use email as an archival tool and never discard messages [3].…”

Section: Introductionmentioning

confidence: 99%

Managing email overload with an automatic nonparametric clustering system

Xiang

2008

J Supercomput

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Abstract. Email overload is a recent problem that there is increasingly difficulty people have faced to process the large number of emails received daily. Currently this problem becomes more and more serious and it has already affected the normal usage of email as a knowledge management tool. It has been recognized that categorizing emails into meaningful groups can greatly save cognitive load to process emails and thus this is an effective way to manage email overload problem. However, most current approaches still require significant human input when categorizing emails. In this paper we develop an automatic email clustering system, underpinned by a new nonparametric text clustering algorithm. This system does not require any predefined input parameters and can automatically generate meaningful email clusters. Experiments show our new algorithm outperforms existing text clustering algorithms with higher efficiency in terms of computational time and clustering quality measured by different gauges.

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Information Overload in a Groupware Environment: Now You See It, Now You Don't

Cited by 132 publications

References 20 publications

Why Forwarded E-Mail Threads are Hard to Read: The E-Mail Format as an Antecedent of E-Mail Overload

Why Forwarded E-Mail Threads are Hard to Read: The E-Mail Format as an Antecedent of E-Mail Overload

A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Managing email overload with an automatic nonparametric clustering system

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