Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19

Bermes, Alena

doi:10.1016/j.jretconser.2021.102555

Cited by 124 publications

(85 citation statements)

References 90 publications

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“…We primarily note two streams of literature in the context of big data. The first stream is more prescriptive and anecdotal in nature, which emphasizes the benefits of processing large amounts of data to generate unique insights for organizational competitiveness ( Bermes, 2021 ). This stream is primarily concerned with providing advice on managerial skills and organizational capabilities to maximize the benefits of the abundance of available data ( Fu et al, 2020 ).…”

Section: Literature and Hypotheses Developmentmentioning

confidence: 99%

Determinants of Social Commerce Usage and Online Impulse Purchase: Implications for Business and Digital Revolution

et al. 2022

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Since their introduction in the early 2000s, the use of social networking websites has exploded. Many businesses are seeing increased revenue due to their social commerce strategy. Despite the popularity of social commerce websites, some consumers are still hesitate to use them. This study aims to evaluate the factors that influence the adoption of social commerce. A sample of 721 Chinese We Chat users took part in the research. The findings reveal that social capital mediates the positive effect of social commerce adoption and perceived ease of use (PERU) on techno-stress and online impulse purchasing. Likewise, information overloading mediates the positive effect of social commerce adoption and PERU on techno-stress and online impulse purchasing. The findings have implications for both practice and research in understanding social commerce adoption in emerging economies.

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Section: Literature and Hypotheses Developmentmentioning

confidence: 99%

Determinants of Social Commerce Usage and Online Impulse Purchase: Implications for Business and Digital Revolution

et al. 2022

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“…Specifically, individuals employ the problem-focused coping strategy to solve the perceived problem by doing something to alter the source of stress (Lazarus and Folkman, 1984). Perceived information overload is a major source of psychological stress during the pandemic (Bermes, 2021). To alter this stressful encounter, individuals adjust their behaviors (Livneh and Martz, 2007).…”

Section: Perceived Information Overload and Unverified Information Sh...mentioning

confidence: 99%

Perceived Information Overload and Unverified Information Sharing on WeChat Amid the COVID-19 Pandemic: A Moderated Mediation Model of Anxiety and Perceived Herd

Huang

Lei

2022

Front. Psychol.

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Individuals’ unverified information sharing on social media, namely, sharing information without verification, is a major cause of the widespread misinformation amid the COVID-19 pandemic. The association between perceived information overload and unverified information sharing has been well documented in the cognitive overload approach. However, little is known about the underlying mechanism of this process. This study aims to explore the mediating role of anxiety and the moderating role of perceived herd between perceived information overload and unverified information sharing on WeChat. Anxiety demonstrates people’s emotional response to the pandemic, whereas perceived herd describes a willingness to share certain information if it has been shared by many. The results of an online survey in China (N = 525) showed that perceived information overload was positively associated with unverified information sharing. In addition, this relationship was partially mediated by anxiety. Moreover, perceived herd positively moderated the link between anxiety and unverified information sharing, such that the indirect effect of perceived information overload on unverified information sharing via anxiety was significant in conditions where the level of perceived herd was high, whereas the indirect effect was not significant in conditions where the level of perceived herd was low. The moderated mediation model extends the cognitive overload approach and indicates that unverified information sharing is not only an individual strategy to cope with information overload but also a herding behavior to manage anxiety. Practical implications for curbing people’s tendencies toward unverified information sharing on social media are discussed.

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“…People relied primarily on social media to acquire information about COVID-19 [ 7 , 8 , 9 ], monitored the content related to the pandemic constantly [ 10 ], and became dependent on the minute-to-minute constant news flow [ 11 ]. This can lead to stress from an overabundance of information, resulting in users having less motivation to verify it [ 12 ]. Thus, people are more likely to believe the information in line with their emotions and beliefs rather than factual or objective information [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

Explaining News Trust in Social Media News during the COVID-19 Pandemic—The Role of a Need for Cognition and News Engagement

Kožuh

Čakš

2021

IJERPH

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During the recent COVID-19 pandemic, people have, in many cases, acquired information primarily from social media. Users’ need to stay informed and the intensive circulation of news has led to the spread of misinformation. As they have engaged in news, it has raised the question of trust. This study provides a model on how news trust can be explained through a need for cognition and news engagement. Accordingly, 433 Slovenian social media users participated in our survey. Structural equation modeling revealed that (1) the lower the need for cognition and the more prior knowledge about COVID-19 users have, the more they believe that social media news comprises all facts about the disease; (2) the more users believe that news comprises all essential facts, the more they trust that the news depicts the actual situation about COVID-19 accurately; (3) the more users are interested in engaging with social media news, the more they trust that the actual situation about COVID-19 is depicted accurately. These findings may help authorities to frame messages about COVID-19 effectively. We suggest investing more effort in disseminating new scientific evidence about the disease to contribute to the accurate shaping of knowledge about COVID-19 among social media users.

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Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19

Cited by 124 publications

References 90 publications

Determinants of Social Commerce Usage and Online Impulse Purchase: Implications for Business and Digital Revolution

Determinants of Social Commerce Usage and Online Impulse Purchase: Implications for Business and Digital Revolution

Perceived Information Overload and Unverified Information Sharing on WeChat Amid the COVID-19 Pandemic: A Moderated Mediation Model of Anxiety and Perceived Herd

Explaining News Trust in Social Media News during the COVID-19 Pandemic—The Role of a Need for Cognition and News Engagement

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