Information Needs in Local Authority Social Services Departments: A Second Report on Project Iniss

Wilson, Tom; Streatfield, David; MULLINGS, C.

doi:10.1108/eb026675

Cited by 36 publications

(20 citation statements)

References 4 publications

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“…Several investigators are associated with this change and the names of Ellis, Dervin, Kuhlthau, and Wilson are regularly associated with both shifts. Wilson's work on the INISS Project (Information needs in local authority social services departments) (Wilson & Streatfield, 1977;Wilson, et al, 1979;Streatfield & Wilson, 1982) employed observation and semi-structured questionnaires and the investigative phase were followed by the evaluated implementation of a number of innovations in social services departments.…”

Section: Focus On the Personmentioning

confidence: 99%

Human Information Behavior

Wilson¹

2000

InformingSciJ

947

563

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Section: Focus On the Personmentioning

confidence: 99%

Human Information Behavior

Wilson¹

2000

InformingSciJ

947

563

View full text Add to dashboard Cite

show abstract

“…Another area that authors consider important is the source and the character of sources (Line, 1971, Wilson et al 1979, Choo 1994. This has been the traditional focus of user studies in library science -identifying which sources (such as books or e-serials) people use and want.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Behavioural data is important because it indicates a demand that implies wants and needs as well as preferences for use. Studies that have focused, primarily, on behavioural data, include Line (1971), Wilson et al (1979), Ellis (1989) and more recently Spink et al (1998), Spink et al (2001). For the purpose of this research and the development of a conceptual framework the broad label of behavioural data was chosen to represent this type of data.…”

Section: Literature Reviewmentioning

confidence: 99%

A framework for understanding user requirements for an information service: Defining the needs of informal carers

Hepworth

2004

J. Am. Soc. Inf. Sci.

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The aim of this research was to develop a conceptual framework that would help to collect and understand the information needs of a target community. Many information behaviour frameworks already exist, however; although they share some features, they tend to focus on different aspects of the person and their interaction with information. It was proposed that a synthesis of these frameworks could lead to a comprehensive framework. Previous research was analysed and an initial framework defined. This was piloted and adapted and then applied to data on informal carers. This led to further adaptation. Informal carers are people who care for another person, generally a relative, for more than fourteen hours per week and are not paid for this. The data stemmed from 2 sixty interviews that were transcribed and coded. This paper presents the data on informal carers and their information experience using the final framework. This serves to demonstrate how the framework sensitizes the researcher to certain types of significant data, enables the organization of the data, indicates the relationships between different types of data and, overall, helps to provide a rich picture of the target community's information needs. In conclusion the paper discusses the differences and advantages of the framework in relation to previous work and also the limitations of the study and possible further research.

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“…Research projects such as 1NISS and LOGI have drawn the attention of information professionals to the role of internal documentation and data and the need for efficient control, manipulation, and access of such 'information' but information workers (even those employed in the specialist departments) seem, in general, to have been slow to apply their skills and talents to these tasks. (Wilson and Streatfield, 1977;Wilson, Streatfield and Mullings, 1979;Mullings, Francis and Wilson, 1981). Equally, those responsible for the management of departments have been slow to recognize that information workers might possess skills relevant to the control of data and documents.…”

Section: Information Services In Local Governmentmentioning

confidence: 94%

Information in local government: challenge and opportunity

Wilson

1984

Aslib Proceedings

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Information Needs in Local Authority Social Services Departments: A Second Report on Project Iniss

Cited by 36 publications

References 4 publications

Human Information Behavior

Human Information Behavior

A framework for understanding user requirements for an information service: Defining the needs of informal carers

Information in local government: challenge and opportunity

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