Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters

Hong, Lingzi; Fu, Cheng; Wu, Jiahui; Frías-Martínez, Vanessa

doi:10.1007/s10796-018-9832-0

Cited by 41 publications

(29 citation statements)

References 23 publications

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“…The results also show that, in times of public health crisis, citizens care more about the textual content of a post, rather than whether it contains a picture or video. Meanwhile, matching between crisis-related information demand and supply directly determines the effect of online communication (Hong et al, 2018;Wukich & Mergel, 2015). This empirical study also reveals that posts with pictures and videos attached relating to the latest information on the pandemic still brings the most citizen engagement; this could attribute to the Elaboration Likelihood Model (Petty & Cacioppo, 1986, pp.…”

Section: Summary Of Findingsmentioning

confidence: 84%

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

487

578

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A R T I C L E I N F OKeywords: government social media citizen engagement dialogic communication theory media richness theory emotional valence crisis management A B S T R A C TDuring times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from 'Healthy China', an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government's handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post. )is researcher at the School of Journalism and New Media, Xi'a Jiaotong University in China. She has been studying for information behavior and interaction, and information analysis on the new media.Richard Evans (richard.evans@brunel.ac.uk) is a Senior Lecturer at the College of Engineering, Design and Physical Sciences, Brunel University London, United Kingdom. His research interests are social media and organizational behavior, and knowledge management.

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Section: Summary Of Findingsmentioning

confidence: 84%

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

487

578

View full text Add to dashboard Cite

show abstract

“…Design of information systems Two of the papers, viz. Troudi et al (2018) and Avvenuti et al (2018), use Bbig data^framework to develop useful information systems. Troudi et al (2018) report a new mashup based method for event detection from social media using the Hadoop framework.…”

Section: Application Of Machine Learningmentioning

confidence: 99%

“…Their proposed setup offers a multidimensional visualization by combining different multimedia components. On the other hand, Avvenuti et al (2018) present a Big Data crisis mapping system capable of quickly collecting and analyzing social media data. They apply a classification based technique using word embeddings and geo-tagging to identify actionable information from tweets collected during two natural disasters in Italy.…”

Section: Application Of Machine Learningmentioning

confidence: 99%

“…The other two works (Smith et al (2018) and Hong et al (2018)) aimed to better understand what is posted in the aftermath of disaster events. Smith et al (2018) presented a postdisaster study on the nature of languages and the underlying bias found in the tweets posted during this period.…”

Section: Understanding Social Media Posts During Emergency Eventsmentioning

confidence: 99%

“…They report interesting observations, such as, during the 2016 Paris terrorist attacks, there were 16% more negative comments written in English than what was written in French, even though the event originated in France. Hong et al (2018) design a semi-automatic framework to understand the specific topics discussed from the communication contents of citizens and local governments during 18 snowstorms in the State of Maryland, US. Their study is aimed at potentially helping the local governments to identify citizens' information needs and make decisions on the kind of information to deliver under certain conditions during natural disasters.…”

Section: Understanding Social Media Posts During Emergency Eventsmentioning

confidence: 99%

See 2 more Smart Citations

Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends

Ghosh

Ganguly

et al. 2018

Inf Syst Front

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Online Social Media, such as Twitter, Facebook and WhatsApp, are important sources of real-time information related to emergency events, including both natural calamities, man-made disasters, epidemics, and so on. There has been lot of recent work on designing information systems that would be useful for aiding post-disaster relief operations, as well as for pre-disaster preparedness. A special issue on BExploitation of Social Media for Emergency Relief and Preparedness^was conducted for the journal Information Systems Frontiers. The objective of this special issue was to present a platform for dissemination of the empirical results of various technologies for extracting vital and actionable information from social media content in disaster situations. The papers included in this issue are expected to be the stepping stones for future explorations and technical innovations towards technologies meant for utilizing various online and offline information sources for enhancing pre-disaster preparedness and post-disaster relief operations.

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Towards Understanding Communication Behavior Changes During Floods Using Cell Phone Data

Hong

Lee

Mashhadi

et al. 2018

Lecture Notes in Computer Science

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Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters

Cited by 41 publications

References 23 publications

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends

Towards Understanding Communication Behavior Changes During Floods Using Cell Phone Data

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