“…Shift leaders need accurate and easily accessible information, as their decisions need to be made here and now—ad hoc. Research on shift leaders’ information needs has been done in the emergency setting (Norri‐Sederholm, Paakkonen, Kurola, & Saranto, ), intensive care units (Lundgrén‐Laine et al, ; Peltonen et al, ), the hospitalized cardiac patients’ care process (Kontio, Lundgrén‐Laine, Kontio, Korvenranta, & Salanterä, ) and throughout the care continuum in a medical centre (Patterson et al, ). However, research beyond these settings is scarce.…”