Information and Communication Technology in Nigeria Insurance Industry: Developments, Challenges and Prospects

Abstract

Insurance industry provides insurance protection/financial guarantee to the insuring public in a given economy say Nigeria. The existence of risk allowed impetus for the insurance industry. Firms, governments and households act in ways that mitigate the adverse effects of risks on their assets, operations and social responsibilities. Insurance contracts are among the risk management choices of the persons exposed to risks. In Nigeria, the insurance industry is not too popular and needs to build trust and confidence among the insuring public. Information and Communication technology innovations that are changing the manner of doing things have potentials of facilitating, boasting trust and keeping insurance industry relevant. These can be realized via efficient insurance service delivery and innovations. This study using scooping approach aims at examining the level of information and communication technology (ICT) applications in Nigeria insurance industry, and promoting the ICTs in the industry. The study while identifying favourable demography and sustained innovations in ICT in Nigeria recommends sustained interest of the stakeholders towards adoption of ICT in Nigeria insurance industry.

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