“…In brief, digitalization entails the introduction of high-tech technologies into on-going processes. Digitalization brings together the internet of things (IoT), information and communication technologies (ICT), big data, system integration, automated robotics, augmented reality, artificial intelligence, sensors, digital twins, machine learning, and blockchain, among others (Tilson et al, 2010); (Alm et al, 2016); (Smith, 2018); (Leveau et al, 2019), (Chen et al, 2020).…”