Information and Communication Technologies for Financial Innovations

Marszk, Adam; Lechman, Ewa; Kato, Yoshiaki

doi:10.1007/978-3-030-12752-7_3

Cited by 5 publications

(4 citation statements)

References 92 publications

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“…(2019) highlight that the revolution led by information and communication technologies significantly impacted the services sector. Several companies emerged from this technological revolution, bringing innovative business models, while traditional organisations expanded their markets and operating methods (Marszk et al. , 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Aceto et al (2019) highlight that the revolution led by information and communication technologies significantly impacted the services sector. Several companies emerged from this technological revolution, bringing innovative business models, while traditional organisations expanded their markets and operating methods (Marszk et al, 2019). Thus, Schafran et al (2018) argue that services from these companies are more dynamic and accessible and mention the following examples: (1) online banking (e-banking); (2) education through online platforms (e-learning); (3) purchase and sale through the internet (e-commerce); and (4) e-commerce platforms (e.g.…”

Section: Introductionmentioning

confidence: 99%

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Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Oliveira

Souki

Silva

et al. 2022

APJBA

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PurposeCompanies' relationship with their customers through e-commerce platforms has increased considerably in the past few years, bringing new challenges concerning service guarantees (SG). This study aims to propose a framework of the relations between customers' expectations on SG, their negative experiences and their attitudes and behavioural intentions towards an e-commerce platform.Design/methodology/approachThe research had a qualitative and descriptive approach. Testimonials from clients of an online e-commerce platform were obtained through interviews via videoconference and non-participant observation on a complaints website in Brazil. The testimonies were analysed through content analysis.FindingsThe customer expectations regarding the SG offered by the e-commerce platform are congruent with the five categories of the theory that support this research. Customer testimonials on the complaints site show that their negative experiences with the e-commerce platform generated negative emotional, cognitive and behavioural responses towards the company. A framework was proposed, including customers' expectations regarding SG, their negative experiences and their repercussions on clients' attitudes and behavioural intentions.Originality/valueThis article is the only that contemplates customers' expectations about SG in an e-commerce platform, relating them to attitudes and behavioural intentions. Thus, its framework demonstrates the relationships between customer expectations about SGs, their negative experiences and attitudinal and behavioural repercussions. This article brings academic and managerial contributions for companies and managers of e-commerce platforms. It contributes to clients and consumer protection associations by revealing problems they face with SG on e-commerce platforms. This research can be used by those responsible for elaborating laws and public policies to regulate and inspect the relationships between e-commerce platforms and their customers.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Oliveira

Souki

Silva

et al. 2022

APJBA

View full text Add to dashboard Cite

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“…The emergence of financial technology within developing markets is associated with developmental benefits (Marszk et al, 2019). In light of this, this study is key in that it allows for a better understanding of factors influencing the adoption of a cryptocurrency for trading purposes within a developing economy.…”

Section: Conclusion and Recommended Future Studiesmentioning

confidence: 99%

Can Cryptocurrency Be a Payment Method in a Developing Economy?

Budree

Nyathi

2023

Journal of Electronic Commerce in Organizations

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This study sought to understand the factors driving the consumer adoption of a cryptocurrency, in particular Bitcoin, as an electronic payment (e-payment) system for electronic commerce (e-commerce) transactions within a developing economy such as South Africa. The advent of e-commerce has led to increased online transactions facilitated by e-payment systems, which can fall prey to opportunistic hackers. Cryptocurrencies have been pegged as a solution to this security issue. However, little is currently known around consumer propensity to use a cryptocurrency as an e-payment option, particularly within a developing economy. The investigated factors that could influence user adoption were based on literature and tested on a South African representative sample of 814 respondents. Of the factors identified from literature, the study found that “perceived usefulness and perceived ease of use,” “self-efficacy,” “awareness,” “trust,” and “security” have the most significant influence on South African consumers adopting a cryptocurrency as an e-payment system.

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“…Su estudio resalta las características distintivas de dichos softwares, justificando la necesidad de tecnologías de información innovadoras en los sistemas de gestión financiera.En el estudio realizado porWang (2022), enfatiza la importancia de la tecnología de la información en la gestión financiera y económica. Igualmente, se identifican los desafíos concretos que enfrentan las empresas financieras chinas en la implementación de estas tecnologías.SegúnMarszk et al (2018), los resultados de su investigación señalan la importancia del acceso generalizado a internet y una conexión estable para facilitar la innovación en la industria financiera. La adopción de las TIC ha propiciado la aparición de productos y servicios financieros innovadores, como la banca móvil, las billeteras digitales y los robo-advisors, contribuyendo a hacer que las finanzas personales sean más convenientes y accesibles.…”

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La Adopción de las TIC como Factor del Comportamiento Innovador en Empresas del Vino del Valle de Guadalupe

Luna Andrade,

Peregrina Roque,

Luna Andrade

2024

Ciencia Latina

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Esta investigación analiza como la adopción del uso de TIC permite el Comportamiento innovador de las empresas del vino del Valle de Guadalupe, Baja California México. En este contexto, el estudio se centra en descubrir las relaciones causales entre el uso de las TIC y el comportamiento innovador, con la finalidad de contribuir al crecimiento sostenible y fortalecimiento de estas empresas en el sector vitivinícola de la región. Adopta un enfoque cuantitativo, es de tipo correlacional-causal con diseño no experimental transversal, ya que pretende que las observaciones se llevan a cabo en un momento o tiempo único. En lo que concierne a la selección de la muestra, fue no probabilística y se recolectaron datos mediante un cuestionario estructurado con 50 ítems, siendo aplicado a propietarios, directores, gerentes y administradores. Aunque existen pocos estudios, se aprecian avances tecnológicos impulsando el comportamiento innovador en las empresas del vino de manera evidente. Todas las respuestas obtenidas y presentadas en este trabajo se utilizó el programa estadístico Software Stadistics Package for the Social Sciences (SPSS) con la versión 29 para generar las tablas de frecuencias, distribuciones y correlaciones relevantes.

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Information and Communication Technologies for Financial Innovations

Cited by 5 publications

References 92 publications

Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

Can Cryptocurrency Be a Payment Method in a Developing Economy?

La Adopción de las TIC como Factor del Comportamiento Innovador en Empresas del Vino del Valle de Guadalupe

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