Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents

Ponte, Enrique Bonsón; Carvajal-Trujillo, Elena; Escobar‐Rodríguez, Tomás

doi:10.1016/j.tourman.2014.10.009

Cited by 492 publications

(247 citation statements)

References 117 publications

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“…In effect, travellers that raise concerns regarding the accuracy and validity of provided information on the Internet prefer to use formal online information sources. This finding confirms the reported trust-related alarms regarding information posted on nonregulated online social networks [15,52,53]. Nevertheless, travellers that consider the available online travel information as trustworthy exhibit a mixed behaviour.…”

supporting

confidence: 83%

“…The selection of information sources and the degree of accumulated satisfaction are also dependent on several factors that induce barriers (or facilitating conditions) to the information search process. Trust perceptions on the information source and personal traits, in the form of individuals' age, gender and information literacy skills, have been reported to influence both the selection of information sources and the resulting satisfaction beliefs from the consumed information [13,52,62]. M a n u s c r i p t 6 Our study proposes that travellers may achieve information satisfaction through combinations of groups of information needs, utilization of specific online information sources and interventions of specific information obstacles/facilitators.…”

Section: Research Propositionsmentioning

confidence: 85%

“…Still, there is a positive association between trust and information satisfaction. Travellers will perceive higher degrees of satisfaction for their information needs, as well as selection preference, towards information that they trust [52,53]. M a n u s c r i p t 5 Along this line, personal factors, in the form of travellers' information literacy (e.g.…”

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

“…For example, individuals searching online for logistics-related destination information, such as hotels and restaurants, may visit online social networks or online travel guides to collect A c c e p t e d M a n u s c r i p t 7 information and satisfy these information needs [14,28]. However, trust perceptions regarding the credibility of online information may guide them either to prefer a particular information source compared to another [15,52] or to influence the accumulated information satisfaction from the information search process [66].…”

Section: Proposition 1 There Is Not An Optimal Configuration Of Travmentioning

confidence: 99%

“…Scholars have recognized the importance of both trust perceptions on the quality/reliability of travel information that is published on the Internet [52], especially for information posted on online social networks [15,53], and of personal characteristics (i.e. gender, age and information literacy [16,68]) on the selection and usage intensity of online information sources.…”

mentioning

confidence: 99%

See 4 more Smart Citations

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Please cite this article as: P.E. Kourouthanassis, P. Mikalef, I.O. Pappas, P. Kostagiolas, Explaining travellers online information satisfaction: a complexity theory approach on information needs, barriers, sources and personal characteristics, Information and Management (2017), http://dx.doi.org/10. 1016/j.im.2017.03.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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supporting

confidence: 83%

Section: Research Propositionsmentioning

confidence: 85%

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

Section: Proposition 1 There Is Not An Optimal Configuration Of Travmentioning

confidence: 99%

mentioning

confidence: 99%

See 3 more Smart Citations

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Impact of brands' Facebook page characteristics and followers' comments on trust building and purchase intention: Alternative attractiveness as moderator

Nikbin

Aramo

Iranmanesh

et al. 2022

J of Consumer Behaviour

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Drawing on signaling theory, this research aims to examine the impact of brands' Facebook page characteristics (information variety, information currency, and responsiveness) and followers' comments on building trust and its consequent effect on purchase intention by considering attractiveness of alternatives as a moderator. Data were obtained from 396 brands' Facebook page followers in Malaysia using an online survey and analyzed using the partial least squares technique. The results indicated that a brand's Facebook page information variety and information currency significantly affect trust in that brand. Additionally, responsiveness and followers' positive comments on the Facebook page were found to have a significant influence on both trust in brand and trust in product. Furthermore, both trust in brand and trust in product were significantly related to intention to purchase. Our results revealed that alternative attractiveness negatively moderates the influence of trust on purchase intention. The findings extend the literature by illustrating that (i) the influence of customer‐generated information on trust is higher than the influence of company‐generated information; (ii) the determinants and impacts of trust in brand and trust in product are different; and (iii) existence of attractive alternatives may offset the impact of trust in brand on purchase intention. The findings are useful for brand managers and enable them to influence customers' trust through successful management of brands' Facebook fan pages.

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The effect of augmented reality in mobile applications on consumers' online impulse purchase intention: The mediating role of perceived value

Trivedi

Kasilingam

Arora

et al. 2022

J of Consumer Behaviour

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The relationship between augmented reality (AR) in mobile applications and consumers' online impulse purchase intention is still at its nascent stage. This study focuses on the cosmetics category under online purchase. Firstly, it examines the relationship between women consumers' motivation to use AR in the mobile app, vis a vis perceived quality of augmentation on perceived value. Secondly, it also tests the relationship between perceived value and impulsive online purchase. Thirdly, it examines the mediating role of perceived value between two exogenous variables and impulsive intention of online purchase. Further, it tests the moderating role of product involvement between perceived value and impulsive intention of online purchase.We collected data from 343 millennial women respondents and analyzed them using PLS-SEM. The results highlight that AR in mobile applications can lead to impulsive purchase intentions among millennial women.

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Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents

Cited by 492 publications

References 117 publications

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Impact of brands' Facebook page characteristics and followers' comments on trust building and purchase intention: Alternative attractiveness as moderator

The effect of augmented reality in mobile applications on consumers' online impulse purchase intention: The mediating role of perceived value

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