Influence of superior-subordinate communication on employee satisfaction

Wińska, Joanna

doi:10.12775/jpm.2010.009

Cited by 15 publications

(9 citation statements)

References 42 publications

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“…Job satisfaction is a complex construct and several types of relationships form job satisfaction [10]. work environment on job satisfaction [11][12][13]. Therefore, the hypothesis was supported.…”

Section: Discussionmentioning

confidence: 99%

The Inﬂuence of Employee Promotion, Upward Downward Communication and Work Environment on Job Satisfaction of PT. Holcim Indonesia, Tbk

Yansen

Supriyati

Kadir

2019

KSS

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Research was conducted to explore job satisfaction of employee in PT. Holcim Indonesia, Tbk. This study covered for permanent employee. The purpose of this paper is to investigate whether employee promotion, upward downward communication and work environment influences the job satisfaction of PT. Holcim Indonesia, Tbk. This paper is based on a questionnaire survey of all employee position (manager and non-manager) in all plant of Indonesia with a random sample of 225 employees, and the method of analysis used is the frequency distribution and path analysis. The Data was collected through a self-administered survey questionnaire. The questionnaire is adopted from a previous validated survey. The data was analyzed using structural equation modeling (SEM) with Smart PLS. The results showed that among seven hypotheses tested, all variables have the positive influence, however, there are two latent variables which have direct significant associations, while the others have not. A variable which have indirect significant associations, while the other one has not. Work Environment have direct positive and significant influence on the job satisfaction, while employee promotion and upward downward communication have a direct positive influence but not significant. Otherwise, both employee promotion and upward downward communication have an indirect positive influence on the job satisfaction with intervening variable (work environment). The study provides ways to increase the job satisfaction of all employees so that they will be able to produce reliable company performances.

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Section: Discussionmentioning

confidence: 99%

The Inﬂuence of Employee Promotion, Upward Downward Communication and Work Environment on Job Satisfaction of PT. Holcim Indonesia, Tbk

Yansen

Supriyati

Kadir

2019

KSS

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“…'Superior-subordinate communication' refers to the interactions between organizational leaders such as medical specialist or administrative people with their subordinates, either virtually or physically present at workplace, to achieve personal and organizational goals [78]. Communication can be solely transmission, solely reception, or exchange of messages between superior and subordinate [79]. This downward communication type is used to coordinate efforts and activities, to instruct, to direct, or to explain company decisions [79].…”

Section: Plos Onementioning

confidence: 99%

Development and validation of Work-Related Activities during Non-Work Time Scale (WANTS) for doctors

et al. 2020

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Work-related activities during non-work time may influence the intershift recovery of post-work fatigue. Currently there is no valid and reliable scale available to measure the frequency for such activities among doctors. Therefore, this study aims to develop and validate ‘Work-Related Activities during Non-Work Time Scale’ (WANTS) that measure the frequency of work-related activities during non-work time for doctors. This was a scale development and validation study among doctors involving item generation, content and construct validation, and reliability assessment. 23-item seven-point Likert-type scale was developed through deductive (literature search) and inductive (interview with source population, authors’ experiences, and expert opinion) methods. The content-validated scale was pre-tested, and the improved scale was subsequently administered to randomly-selected 460 doctors working at public hospital setting. Response rate was 77.76% (n = 382). Initial exploratory factor analysis (EFA) with principal axis factoring (PAF) using varimax rotation revealed unstable six-factor structure consisting of 17 variables; thus, we tested one- to six-factor model, and found that four-factor model is the most stable. Further analysis with principal component analysis (PCA) with a single component on each factor found that 17-variables four-factor model is stable. These factors were labelled as ‘work-related thought’, ‘work-to-home conversation’, ‘task spillover’ and ‘superior-subordinate communication’. It showed good internal consistency with overall alpha value of 0.837. The scale is thus valid and reliable for measuring the frequency of each construct of work-related activities during non-work time among doctors.

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“…All public relation activities involve communication, which is needed for the smooth running of tertiary academic institutions because educational institutes are as important as other organization (Sharma, 2015). In fact, communication feedback plays an important role in job performance among employees (Wiñska, 2010).…”

Section: Characteristics Of Nigerian Tertiary Institutionsmentioning

confidence: 99%

“…Often, many problems occurring in an organization are attributed to defective or ineffective communication. In most cases, management that is wont of keeping information that is supposed to be disseminated confidential, does not communicate properly causes confusion among employees, who will strive to understand what they are required to, or not required to do (Sadia et al, 2018;Wiñska, 2010), a phenomenon which, according to Sadia et al, (2018) leads to what is referred to as "the catastrophe of higher management in communication" (p. 1).…”

Section: Introductionmentioning

confidence: 99%

Public Relations and Employee Performance in Nigerian Institutions of Higher Learning

Nguru

Ibrahim

2018

j.info

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Organizations’ internal publics, which generally comprises two categories of personnel, namely management staff and employees constitute some of the key elements that contribute toward realizing the goals and objectives of the organization. However, unlike non-academic organizations, institutions of higher (academic) learning have two additional categories of internal publics — academic staff and students. This makes such institutions a bit unique. Public relations (PR) as a management function and tool is utilized by the management between itself and all categories of internal publics to facilitate smooth information dissemination and communication for enhanced job performance. Hence, a unique type of PR practice capable of addressing the characteristic needs of the academic staff (who are directly involved with the students) in addition to those of the non-academic staff will be required. A critically review of extant literature surrounding the impacts of the practice of PR on job performance among employees of Nigerian institutions of higher learning was performed. Additionally, critical intra-organizational PR media capable of addressing the characteristic and specific needs of the overall and specific internal publics were underscored and some policy recommendations offered. This article concludes that effective PR (a PR practice that addresses both the comprehensive and specific needs of the various classifications of internal publics) enhances job performance and productivity.HUBUNGAN MASYARAKAT DAN KINERJA KARYAWAN DI LEMBAGA PENDIDIKAN TINGGI NIGERIAInternal publik dalam sebuah organisasi yang pada umumnya terdiri dari dua bagian yaitu manajemen staf dan karyawan, merupakan beberapa elemen kunci yang memberikan kontribusi terhadap realisasi sasaran dan tujuan organisasi. Namun, tidak seperti organisasi non-akademik, institusi akademik memiliki dua bagian tambahan lain dalam internal publiknya – staf akademik dan siswa. Hal inilah yang kemudian membuat institusi-instistusi akademik memiliki sedikit keunikan. Public Relations (PR) sebagai fungsi manajemen digunakan oleh institusi untuk memfasilitasi penyampaian informasi dan komunikasi untuk meningkatkan performa kerja antara manajemen dan seluruh bagian publik internalnya. Oleh karena itu, PR yang memiliki keunikan seperti ini harus mampu menganalisa hal-hal apa saja yang menjadi kebutuhan staf akademik (yang secara langsung terlibat dengan siswa) dan juga staf non-akademik yang nantinya akan dibutuhkan. Sebuah tinjauan kritis menghasilkan temuan mengenai dampak praktik PR pada performa kerja para karyawan yang bekerja di institusi-institusi Nigeria. Selain itu, media intra-organisasi PR yang kritis harus mampu menganalisa karakteristik dan kebutuhan-kebutuhan tertentu dari seluruh ataupun sebagian kecil publik internal dan kebijakan-kebijakan yang ditawarkan. Penelitian ini menyimpulkan bahwa PR yang efektif (praktik PR yang menganalisa secara mendalam ataupun spesifik kebutuhan-kebutuhan berbagai kalangan yang merupakan bagian dari publik internal) dapat meningkatkan performa pekerjaan dan produktivitas.

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Influence of superior-subordinate communication on employee satisfaction

Cited by 15 publications

References 42 publications

The Inﬂuence of Employee Promotion, Upward Downward Communication and Work Environment on Job Satisfaction of PT. Holcim Indonesia, Tbk

The Inﬂuence of Employee Promotion, Upward Downward Communication and Work Environment on Job Satisfaction of PT. Holcim Indonesia, Tbk

Development and validation of Work-Related Activities during Non-Work Time Scale (WANTS) for doctors

Public Relations and Employee Performance in Nigerian Institutions of Higher Learning

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