Influence of pre-processing methods on the automatic priority prediction of native-language end-users’ maintenance requests through machine learning methods
Marco D’Orazio,
Gabriele Bernardini,
Elisa Di Giuseppe
Abstract:Feedback and requests by occupants are relevant sources of data to improve building management, and building maintenance. Indeed, most predictable faults can be directly identified by occupants and communicated to facility managers through communications written in the end-users’ native language. In this sense, natural language processing methods can support the request identification and attribution process if they are robust enough to extract useful information from these unstructured textual sources. Machin… Show more
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