Influence of Outpatient Service Quality on Patient Satisfaction in Public Hospitals in Mombasa Kenya
MARGARET MUNYAZI CHIBUNGU,
DR. BENEDICT MUTUKU (PhD)
Abstract:The study's main objective was to find out the influence of outpatient service quality on patient satisfaction within public hospitals in Mombasa. Data was collected from 39 different people who sought services from the level 5 facility. The research respondents were the outpatients of the hospital. A descriptive research design was used. Data was analysed in descriptive statistics which were presented by tables and Statistical Package for Social Sciences (SPSS) Version 24 software was also used. The researche… Show more
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