Influence of Organisational Culture on Total Quality Management Implementation and Firm Performance: Evidence from the Vietnamese Construction Industry

Panuwatwanich, Kriengsak; Nguyễn, Thanh Tùng

doi:10.1515/mper-2017-0001

Cited by 38 publications

(45 citation statements)

References 35 publications

(86 reference statements)

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“…Several authors have highlighted about the scarcity of quality management research over the practices, values, beliefs and assumptions that leverage (or constrain) the behaviors required for their successful implementation and development (Panuwatwanich 2017;Prajogo and McDermott 2005;Detert et al 2003;Detert et al 2000;Zeitz et al 1997). The literature review also confirmed the lack of research in healthcare around interactions between quality and culture, in particular regarding the dimensions or organizational culture and the different patterns of usage of quality management practices (Davies et al 2000;Huq and Martin 2000;Patyal and Koilakuntla 2018).…”

Section: Introductionmentioning

confidence: 94%

Organizational Culture and Quality Management Practices in the Hospital Sector

Sousa

2019

J. Rev. Global Econ.

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Research in the healthcare sector is a particular relevant topic as a contribution to the development of patient care service improvement. This research focuses the identification and understanding of the organizational culture dimensions and its relation with the quality management practices in the hospital sector. A case-based research was implemented in two major public hospitals, with quantitative and qualitative methods, through multivariate and thematic analysis. Our findings allows us to postulate that the existence and intensity of a particular set of organizational culture dimensions was a catalyst factor of different realities in the implementation and development of the quality management systems in those hospitals. We believe that we were able to reach valid advice for practitioners, and also ensuring a contribution to knowledge, reinforcing the value of the contingency approach to quality management and taking relevant steps towards theory building about the links between organizational culture and quality management in the healthcare services, particularly in the hospital sector.

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Section: Introductionmentioning

confidence: 94%

Organizational Culture and Quality Management Practices in the Hospital Sector

Sousa

2019

J. Rev. Global Econ.

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“…QA in SME construction projects is one part of quality system management. QA involves establishing project-related policies, procedures, standards, training, guidelines and systemic activities implemented in a quality system to fill quality requirements (Basu, 2004;Freeman-Bell & Balkwill, 1996;Aziz & Abdel-Hakam, 2016;Panuwatwanich & Nguyen, 2017). Having specific procedures, clear policies, standards, training, guidelines and systems designed to maximize employee performance in facilitating a business' strategic objectives correlates with project success by directing attention, motivating and maintaining an efficient quality-management system (Arditi & Gunaydin, 1997;Nyakala, 2017).…”

Section: Quality Assurance In Smesmentioning

confidence: 99%

“…SME road contractors must use formal techniques of project management to enable citizens to have quality road networks and access to public services such as education, health facilities, and the movement of labour between workplaces (Vermeulen et al, 2018: 2). In addition, quality controls are required to prevent the deterioration of maintenance backlogs, and focus the efforts of the project manager on the daily control of the numerous activities of the project (Thorpe, Summer & Duncan, 1996;Panuwatwanich & Nguyen, 2017).…”

Section: Project Planning and Control Techniquesmentioning

confidence: 99%

“…These findings concur with results from other studies on the implementation and importance of QAP. Involve employees responsible for performing the processes in the construction projects (Van Wyk, 2003;Fang & Wu, 2013); recognise and reward individual contributions to the process team (Bierman et al, 2013); improvement and development of formal meetings as communication systems help design team members (Obare et al, 2016), and enhance good project performance (Nyakala et al, 2017); improve and solve problems (Panuwatwanich & Nguyen, 2017).…”

Section: Exploratory Factor Analysis For Implementation and Importancmentioning

confidence: 99%

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Factor analysis of quality assurance practices in small and medium-sized road-construction projects: A South African perspective

Nyakala¹,

Pretorius²,

Vermeulen³

2019

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Although implementing quality assurance (QA) processes in construction is important in the South African economy, small and mediumsized enterprises (SMEs) faced difficulties in improving rural road infrastructure and highquality roads. Hardly any effort is made on to how sustain quality in road-project construction through suitable construction strategy in local governments. This article aims to analyse and examine the quality of road-construction projects built by SMEs contractors in Mopani District Municipality, South Africa. The article follows a quantitative survey approach in which a three-section questionnaire was administered to 160 purposively selected road-building practitioners in South African construction SMEs. The questionnaire was structured into three parts, which sought the participants' profile, identified the quality assurance practices (QAPs) incorporated in the construction SMEs' road-building programmes, and identified the factors that negatively influence the implementation of QA processes. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 23. Descriptive statistics was used to determine the reliability of the various constructs, mean scores, and standard deviations. The empirical findings established eight QAPs that were reliable and valid for implementation processes that can control or minimise their causes of poor quality in projects undertaken by construction SMEs' level of skill acquisition. These are: project planning and control techniques; project construction design; process implementation and process improvement; financial management; organisational structures; involvement of people, as well as quality standards and measurements. The eight factors attained high Cronbach Alpha values above the recommended 0.70, which indicates high internal consistencies among the sub-scales. This article is significant in that project managers working in similar environments may use the results of this study either as diagnostic tools or as a reference benchmark for strategic interventions in solving construction projects-related problems. The researchers also recommend that these practices are for QA in construction projects undertaken by SMEs in South Africa.

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“…Figure 8 shows the steps of SEM. Those steps are (1) model specification, (2) data collection, (3) model identification, and (4) model testing (Panuwatwanich & Nguyen, 2017).…”

Section: Structural Equation Modelingmentioning

confidence: 99%

A literature review of criteria selection in supplier

Ristono

Pratikto

Santoso

et al. 2018

JIEM

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Purpose: This paper proposes a new model for further research on how to select criteria in supplier selection, through a literature review and analysis of the advantages and disadvantages of previously used methods.Design/methodology/approach: The methods used to select criteria in supplier selection were extracted from various online academic databases. The weaknesses and advantages of these methods were then analyzed. Based on these findings, several opportunities for improvement are proposed for further research. Finally, criteria design methods for the selection of suppliers are proposed using statistical multi-criteria decision making (S-MCDM) methods.Findings: Direction and guidance for subsequent research to select the criteria used in supplier selection, based on the advantages and disadvantages of the decision methods used.Research limitations/implications: Limitations of this study are that it is focused on the methods of criteria design in supplier selection.Practical implications: This study can provide a research direction on the selection of criteria for supplier selection.Social implications: This study provides ongoing guidance and avenues for further research.Originality/value: New ideas for working out the developmental strategy for criteria selection are provided by statistical MCDM methods in supplier selection.

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Influence of Organisational Culture on Total Quality Management Implementation and Firm Performance: Evidence from the Vietnamese Construction Industry

Cited by 38 publications

References 35 publications

Organizational Culture and Quality Management Practices in the Hospital Sector

Organizational Culture and Quality Management Practices in the Hospital Sector

Factor analysis of quality assurance practices in small and medium-sized road-construction projects: A South African perspective

A literature review of criteria selection in supplier

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