2018
DOI: 10.24023/futurejournal/2175-5825/2018.v10i2.376
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Influence of Internal Communication on the Organizations’ Performance: Proposition of Model

Abstract: The aim of study was to develop a model to identify the influence of communication, organizational identification and trust on the organizations’ performance and proposition of model. The research was descriptive and quantitative, and it was conducted in a soft drink Industry, in Brazil. Hypotheses (n=9) were raised and was applied a questionnaire for 310 employees, considering the constructs: Internal Communication, Trust in the Co-workers, Trust in the Manager, Organizational Identity and Performance. The re… Show more

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Cited by 1 publication
(4 citation statements)
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References 43 publications
(28 reference statements)
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“…The evidence from the data indicates that IC is associated with POS and IP, which means that organisations that invest in IC stimulate a feeling of support and well-being, which is reflected in IP. This relationship supports the idea put forward by Neto et al (2018) and Xiao (2020) that when an organisation engages with employees through fair rewards and POS, whereby an IC strategy is used and worked on in this process, employees tend to exhibit improved IP and become more dedicated to their work and the organisation.…”
Section: Conclusion Limitations and Future Studiessupporting
confidence: 78%
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“…The evidence from the data indicates that IC is associated with POS and IP, which means that organisations that invest in IC stimulate a feeling of support and well-being, which is reflected in IP. This relationship supports the idea put forward by Neto et al (2018) and Xiao (2020) that when an organisation engages with employees through fair rewards and POS, whereby an IC strategy is used and worked on in this process, employees tend to exhibit improved IP and become more dedicated to their work and the organisation.…”
Section: Conclusion Limitations and Future Studiessupporting
confidence: 78%
“…It is thus considered that when an organisation promises its employees rewards, respect, and justice, a high level of trust will be generated, which will increase the willingness of employees to work more and better, which will be reflected in their IP in relation to the organisation (Yin 2018;Ribeiro et al 2018). Therefore, the commitment and engagement of employees at work is a function of the rewards they expect from their employer (Yin 2018), and the link in this connection may be IC, which is strongly related to POS, IP, and productivity (Neto et al 2018).…”
Section: Literature Review Internal Communication Organisational Support and Individual Performancementioning
confidence: 99%
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