Influence of Change Management Pratices on Performance of Hotels in Nairobi County, Kenya

Abstract

The current study sought to establish how change management practices influences performance of hotel in Nairobi County, Kenya. The study specifically aimed at establishing the influence of communication, employee engagement, leadership and resource dedication on performance of the hotel in Nairobi County, Kenya. The theories that anchors the study comprised of Communication Theory, Self-Determination Theory, Path Goal Leadership Theory and Resource Based View Theory. The study employed a descriptive research design and the target population comprised of 44 hotels distributed in Nairobi County with ratings of one to five stars as formulated in Tourism Regulatory Authority Hotel Classifications 2018. A census approach was adopted in the study. Primary data was collected through questionnaires containing close ended questions while a secondary data collection sheet was used to collect secondary data. The data collected was analyzed by employing both inferential analysis and descriptive statistics using MS Excel and SPSS software V22. A pilot study was conducted on 4 randomly selected hotels to assess the validity and reliability of the data collection instrument. The study established that communication, employee engagement, leadership and resources dedication positively and significantly influence performance levels of the hotels as shown by Beta values of 0.298, 0.321, 0.387 and 0.459 respectively. This implies that increase in one unit of each of the variables results to an increase in the performance levels with the respective beta values. The study recommended that there is a need for hotels to enhance their communication practices while implementing changes, to enhance their employee engagement practices while implementing changes, to enhance their leadership practices while implementing changes and to enhance their resources dedication practices while implementing changes since the practices positively influences the performance levels.

Factors influencing the implementation of organizational change management in large Egyptian hotels: Mediating effects of employee engagement

“…Burnes (2009) identified five elements that influence the effectiveness of organizational transformations, including the leader's behavior, power and politics, organizational structure, https://ijthsx.journals.ekb.eg/ organizational culture, and organizational growth. Rotich & Deya (2021) examined the impacts of change management practices on the performance of hotels in Nairobi, Kenya. The study concluded that there was a need for hotels to improve their communication, leadership and resource allocation while implementing changes.…”

“…Hotels should improve the way they communicate with those who would be impacted by the change, notably the staff, since this practice has a good and substantial impact on the hotel's performance. A seamless flow of information in hotels is ensured by establishing communication practices such as having effective communication channels, being clear on issues, and giving timely feedback, which translates to the accomplishment of specified change performance objectives (Rotich & Deya, 2021).…”

“…The measurement items of the study's variables were formulated based on previous empirical studies (see Table 1). The first section measured communication of organizational change (COM) using 5 selected items developed by (Odera & Muendo 2017;Bouckenooghe & Devos, 2009;Rotich, & Deya, 2021). The second section assessed leadership support (LS) utilizing 5 constructs designed by (Bouckenooghe & Devos, 2009;Wambua, 2017;Odera & Muendo 2017).…”

“…The fifth section measured employee engagement using 4 indicators developed by (Bouckenooghe & Devos, 2009;Rotich, & Deya, 2021). The sixth section measured the implementation of organizational change management via 5 indicators formulated by (Odera & Muendo 2017).…”

“…The operational environment of hotels is distinguished as volatile because of fierce competition, ambiguity in economic conditions, government intervention, technology advancements, and changes in social norms and attitudes of customers. Such an unpredictable environment threatens the ability of hotels to survive (Rotich & Deya, 2021) making the implementation of change management strategies inevitable in the hotel industry. In addition, the occurring of several issues within an organization's internal environment can drive the company to undertake change.…”